Tess Goodwine
Coatesville,IN
Summary
Dynamic customer care professional with leadership experience at Duke Energy, adept at resolving complex billing inquiries through effective communication and active listening. Proven multitasker, skilled in training and collaborating with teams to enhance service delivery and achieve organizational goals. Committed to customer satisfaction and continuous improvement.
Overview
6
6
years of professional experience
Work History
Associate Customer Care Specialist
Duke Energy
11.2019 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer needs through competent customer service and prompt problem-solving.
Developmental Lead Assignment
Duke Energy
08.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Lead Customer Care Specialist
Duke Energy
12.2022 - Current
- Resolved customer inquiries through effective communication and active listening techniques.
- Trained new representatives on customer care protocols and system navigation.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Monitored IT challenges and ensured effective organizational communication.
- Contributed to achieving team goals and targets.
- Shared insights on pain points and feedback trends with supervisor for necessary adjustments.
Education
High School Diploma -
Cascade High School
Skills
- Communication
- Leadership experience
- Multitasking
Timeline
Lead Customer Care Specialist
Duke Energy
12.2022 - Current
Developmental Lead Assignment
Duke Energy
08.2022 - 12.2022
Associate Customer Care Specialist
Duke Energy
11.2019 - 08.2021
High School Diploma -
Cascade High School
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