Tess Schmitt
Aurora
Summary
Motivated Marketing student with experience in marketing, communications, customer service, and social media. Strong communicator who enjoys building relationships, understanding consumer needs, and creating engaging content. Organized, adaptable, and dependable with experience working in fast-paced environments and collaborating with teams. Seeking opportunities to apply my marketing and communication skills while continuing to grow professionally.
Overview
5
5
years of professional experience
Work History
Server
Micky's Irish Pub & Grill
Davenport, IA
04.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Served food and beverages promptly with focused attention to customer needs.
- Trained and mentored new servers on menu knowledge and service standards.
- Managed cash handling and processed transactions accurately during busy shifts.
Marketing Intern
Perú Increíble
Cusco, Perú
06.2026 - 08.2026
- Developed and executed digital marketing campaigns across social media platforms.
- Conducted market research to identify trends and consumer preferences.
- Collaborated with cross-functional teams to enhance brand visibility.
- Assisted in content creation for marketing materials and newsletters.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
Barista
Dunn Brother's
Davenport, IA
11.2024 - 04.2026
- Crafted high-quality beverages following standardized recipes and procedures.
- Delivered exceptional customer service, along with positive guest interactions.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Developed strong product knowledge to effectively upsell menu items to customers.
Pick Up & Delivery Driver
Ford (Fair Oaks)
Naperville, IL
05.2023 - 08.2025
- Safely transported 8–12 customer vehicles daily, achieving a zero-incident delivery record
- Ensured post-service customer satisfaction by addressing feedback and confirming vehicle condition
- Received positive customer ratings, contributing to improved service department scores
Smoothie Maker
Red Mango
Naperville, IL
03.2023 - 08.2023
- Trained and supervised 5 new hires on smoothie preparation, cleaning procedures, and POS systems
- Handled 30–40 customer orders daily, resolving issues quickly to maintain a 90%+ customer satisfaction rate
- Oversaw store closing duties, ensuring inventory counts and cleanliness met company standards
Cashier/Baker
Crumbl Cookie
Naperville, IL
06.2021 - 08.2022
- Processed 75+ customer orders per shift, sustaining speed and accuracy during high-volume hours
- Prepared and baked cookies according to company recipes, ensuring consistent quality and presentation
- Fostered positive team communication to improve shift coordination and reduce wait times by 10%
Education
BBA - Marketing, Public Relations
Saint Ambrose University
Davenport, IA05-2027
BBA -
College of DuPage
Glen Ellyn, IL07-2025
High School Diploma -
Waubonsie Valley High School
Aurora, IL05-2023
Skills
- Communication
- Friendliness
- Efficiency
- Cleanliness
- Organized
- Team Collaboration
- Attention to Detail
- Problem-solving
- Active listener
- Team leadership
Timeline
Marketing Intern
Perú Increíble
06.2026 - 08.2026
Server
Micky's Irish Pub & Grill
04.2026 - Current
Barista
Dunn Brother's
11.2024 - 04.2026
Pick Up & Delivery Driver
Ford (Fair Oaks)
05.2023 - 08.2025
Smoothie Maker
Red Mango
03.2023 - 08.2023
Cashier/Baker
Crumbl Cookie
06.2021 - 08.2022
BBA - Marketing, Public Relations
Saint Ambrose University
BBA -
College of DuPage
High School Diploma -
Waubonsie Valley High School
Student of the Quarter
Student of the Quarter – Astronomy (2023)
Recognized for outstanding academic performance and leadership in Astronomy class. Demonstrated initiative by actively participating in discussions, consistently arriving prepared and on time, and serving as a positive role model and leader among peers.