Tess Simpson
Phoenix,AZ
Summary
Experienced hospitality worker with over four years of management experience. Passionate about building lasting relationships and providing the highest level of customer service to all guests. Caring, patient, and observant leader ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Lead Cocktail Server
Toca Madera
09.2019 - Current
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipate guest needs and provided proactive service.
- Teach staff how to deliver outstanding service to every customer while upselling and increasing profits
- Provide excellent communication and service to large groups for private functions booked in the venue
- Maintain accuracy and efficiency when processing sales transactions.
Studio Manager
CorePower Yoga
08.2017 - 08.2019
- Retained over 500 memberships and executed strategies to reach quarterly membership goals
- Provided regular, productive feedback to instructors to aid in personal development and class satisfaction
- Maintained open-door policy so employees could openly discuss ideas and make suggestions.
- Completed all operational tasks including building out the class schedule, completing payroll for staff, and placing all work orders for facility maintenance
- Built up company partnerships and created relationships with local vendors to hold monthly events in studio
Bar Manager
The Beer Company
07.2016 - 08.2017
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.'
- Developed unique events and special promotions to drive sales.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Completed all ordering of liquor, wine, and beer inventory
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Bachelor of Science - Psychology
Colorado State University
05-2015
Skills
- Strong leadership
- Exceptional customer service
- Promotional events
- Relationship building
- Verbal and written communication
- Problem-solving
- Conflict resolution
Timeline
Lead Cocktail Server
Toca Madera
09.2019 - Current
Studio Manager
CorePower Yoga
08.2017 - 08.2019
Bar Manager
The Beer Company
07.2016 - 08.2017
Bachelor of Science - Psychology
Colorado State University
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