Tessa Braten
Billings,MT
Summary
Motivated individual with a proven track record of thriving in dynamic settings. Willing to relocate to Laurel, MT or Billings, MT, showcasing readiness for new challenges. Authorized to work in the US for any employer, ensuring compliance and readiness for employment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Town Pump
Billings, MT
08.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
Bookkeeper
Town Pump
Billings, MT
12.2023 - 08.2024
- Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
- Assisted in maintaining accurate financial records by entering and reconciling daily transactions
- Verified vendor invoices against purchase orders to ensure accuracy before processing payments
Cashier
Town Pump
Billings, MT
10.2023 - 12.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
Cashier/Customer Service
Townpump
Columbus, MT
06.2023 - 10.2023
- Processed customer checkouts, ensuring accurate and timely change delivery.
- Restocked cigarettes and chew to consistently satisfy customer demand.
- Managed cash register operations with a focus on accuracy and efficiency.
- Answered all phone calls, directing inquiries to appropriate departments.
Front Desk Agent
Best Western
Shelby, MT
04.2023 - 06.2023
- Executed check-in procedures for incoming guests, ensuring smooth arrivals.
- Coordinated phone reservations to optimize booking efficiency.
- Maintained cleanliness and organization of reception area to enhance guest experience.
Procurement/ Supply Clerk
Logan Health
Shelby, MT
12.2022 - 04.2023
- Maintained accurate records of all purchases, including vendor information, pricing details, and delivery schedules
- Negotiated favorable terms and conditions with vendors to ensure cost-effective purchasing decisions while maintaining quality standards
- Coordinated with shipping/receiving department to track deliveries and resolve any discrepancies or delays in order fulfillment
- Reviewed invoices against purchase orders to verify accuracy of billing information before processing payments
- Managed the procurement process by reviewing purchase requisitions, obtaining quotes from suppliers, and preparing purchase orders
Housekeeping
Logan Health
Shelby, MT
10.2021 - 11.2022
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
- Followed established safety procedures when handling cleaning chemicals and equipment
- Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies
Cashier/Customer Service/Grocery Merchandiser
Townpump
Shelby, MT
04.2020 - 10.2021
- Managed phone communications to deliver timely information and assistance.
- Executed cash handling processes to uphold accuracy and security.
- Welcomed customers as they entered, creating a positive atmosphere.
- Coordinated product ordering to ensure availability of merchandise.
- Supported customers in finding products, enhancing overall satisfaction.
- Focused on delivering exceptional customer service to build loyalty.
Sales Associate
Duty Free America
Sweet Grass County, MT
11.2018 - 01.2020
- Oversaw tobacco and alcohol sales directed towards Canadian market.
- Executed daily till counts to verify cash handling accuracy.
- Ensured store cleanliness and product arrangement for optimal presentation.
- Restocked merchandise regularly to maintain inventory levels.
- Provided outstanding customer service to enhance overall experience.
Crew Member
Burger King
Helena, MT
12.2017 - 02.2018
- Processed customer orders efficiently while maintaining cleanliness of store environment.
- Performed dishwashing duties to ensure sanitary conditions for food service.
- Executed thorough cleaning of store area to enhance overall customer experience.
Construction Worker
Sean's construction
Helena, MT
07.2016 - 09.2016
- Developed decks and stairs, enhancing outdoor living environments.
- Put up sheetrock, providing essential structural support.
- Executed tile floor installations, ensuring quality craftsmanship.
- Painted houses to improve visual appeal and maintenance longevity.
- Employed tape measure proficiently for accurate dimensional work.
Kennel Worker
Pintler Pets
Anaconda, MT
01.2016 - 06.2016
- Maintained clean kennels to enhance animal welfare.
- Provided food and water to animals daily for adequate nourishment.
- Administered medicines, including deworming treatments, according to schedule.
- Facilitated bathing sessions for improved hygiene.
- Regularly walked animals to support physical activity and well-being.
Education
No Degree -
GED
Online Skills
- Pet care and animal handling
- Sales and retail management
- Microsoft Office Suite
- Typing and data entry
- Cash handling and bookkeeping
- Customer service and support
- Communication skills and phone etiquette
- Time management and multitasking
- Leadership and team development
- Inventory control and procurement
Certification
Driver's License
Additional Information
I get along with everyone. Im a good worker and willing to learn every day.
Timeline
Assistant Manager
Town Pump
08.2024 - Current
Bookkeeper
Town Pump
12.2023 - 08.2024
Cashier
Town Pump
10.2023 - 12.2023
Cashier/Customer Service
Townpump
06.2023 - 10.2023
Front Desk Agent
Best Western
04.2023 - 06.2023
Procurement/ Supply Clerk
Logan Health
12.2022 - 04.2023
Housekeeping
Logan Health
10.2021 - 11.2022
Cashier/Customer Service/Grocery Merchandiser
Townpump
04.2020 - 10.2021
Sales Associate
Duty Free America
11.2018 - 01.2020
Crew Member
Burger King
12.2017 - 02.2018
Construction Worker
Sean's construction
07.2016 - 09.2016
Kennel Worker
Pintler Pets
01.2016 - 06.2016
No Degree -
GED