Tessa Craze
Ooltewah,TN
Summary
General Manager with an extensive background in employee management, scheduling, and customer service. High energy and personable with staff and customers.
Overview
6
6
years of professional experience
Work History
General Manager
Chattanooga Escape Experience
03.2020 - Current
- Provided guidance to employees in day to day operations.
- Updated and resolved incidents related to financial incidents as well as managed the daily purchasing and sales reports on Quickbooks.
- Maintained the working schedule of multiple employees on a weekly basis.
- Booked and hosted virtual and large group events at multiple locations for the company.
- Provided guidance for employees at the Nashville location.
- Reported issues to higher management with great detail.
- Interacted with customers face to face on a daily basis.
- Assisted in recruiting, hiring and training of team members at both locations, as well as bi-annual employee evaluations.
Cashier
Walmart
09.2019 - 02.2020
- Kept register stocked, products faced and shelving free of misplaced items.
- Maintained a balanced cash drawer, accounting for totals at end of day.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts as needed and requested.
Office Assistant
Air And Hydraulic Equipment
06.2018 - 09.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked and filed invoices.
- Welcomed office visitors and maintained scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported staff on special assignments.
Education
High School Diploma -
Ridgeland High School
Rossville, GA05.2019
Skills
- Training and coaching
- Staff Management
- Customer Relations
- Staff Scheduling
- Inventory Management
- Recruitment
Timeline
General Manager
Chattanooga Escape Experience
03.2020 - Current
Cashier
Walmart
09.2019 - 02.2020
Office Assistant
Air And Hydraulic Equipment
06.2018 - 09.2019
High School Diploma -
Ridgeland High School
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