Tessa Fleming
Summary
Customer-centric and hard-working individual with excellent communication skills and a positive attitude. Strong experience in providing great customer service by being an attentive listener and a problem-solver. Responsible, reliable, and thrives in team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
E-Commerce Clerk
Fred Meyer
06.2024 - 04.2025
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Met productivity goals set by e-commerce management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service, answering queries and offering recommendations.
- Selected and gathered products for customers on-line orders in the most efficient manner with attention to freshness and quality.
- Promptly assembled online orders, processed coupons and payment, and delivered and loaded orders to cars when customers arrived at store for pick up.
- Followed policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
- Accurately processed orders through the point of sale (POS) system.
Personal Nanny
Private Household
09.2021 - 06.2023
- Ensured safety of children in various settings, including at home, during transportation, and on outings.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established trust with both parents and children by demonstrating reliability, professionalism, honesty, and empathy in all interactions.
- Implemented effective behavior management strategies to address challenging behaviors and promote positive growth.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Restaurant Hostess
Romeo's Pizza Kitchen
05.2018 - 05.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
Education
Associate of Arts - Studio Arts
Edmonds Community College
Lynnwood, WA06-2026
Skills
- Customer service and care
- Reliability and punctuality
- POS experience
- Effective communication skills
- Fast learner
- Work ethic and integrity
- Teamwork and collaboration
- Problem-solving
- Safe food handling
- Accuracy and attention to detail
Certification
- WA State Food Worker Card - Valid until January 2027
Timeline
E-Commerce Clerk
Fred Meyer
06.2024 - 04.2025
Personal Nanny
Private Household
09.2021 - 06.2023
Restaurant Hostess
Romeo's Pizza Kitchen
05.2018 - 05.2019
Associate of Arts - Studio Arts
Edmonds Community College
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