Tessa Forry
Dover,PA
Summary
Results-driven Assistant Sales Manager with 6+ years of experience in retail management, specializing in operations oversight and customer service excellence. Proven track record in maximizing profitability through effective inventory control and staff training. Skilled in conflict resolution and communication, ensuring a seamless shopping experience. Holds an Associate's Degree in Criminal Justice and possesses a Forklift Certification, enhancing operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager
Yorktown Pools and Spas
03.2017 - Current
- Responsible for managing and overseeing shop operations, ensuring that everything runs smoothly and effectively while providing high-quality customer service, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability.
- Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales. Managing purchase orders. Receiving store goods and unloading skids of products.
- Welcoming customers and visitors in a friendly and courteous manner. Answer incoming phone calls, transferring callers to appropriate personnel, taking messages, and resolving any customer questions or concerns.
- Conflict resolution Completing all tasks in a timely manner. Communicating with staff and customers in a professional manner. Ensuring work area is clean and organized. Assisting customers with pool and spa purchases along with water testing and chemical balancing purchases.
- Authorized to work in the US for any employer
Cashier
Stauffers of Kissel Hill
02.2015 - 03.2017
- Welcome customers and visitors in a friendly and courteous manner; operate the switchboard phone system by answering incoming calls, transferring callers to appropriate personnel, taking messages and using the paging system; receive and disburse money; follow verbal instructions, and complete all tasks in a timely manner; communicate with staff and customers in a professional manner; volunteer to assist in other areas in order to respond to the needs of the employer; track inventory; maintain plant, shrub, and tree care; ensure work area was clean and organized.
Fulfillment Specialist
The Clarks Companies
01.2014 - 02.2015
- Stocked inventory on shelves. Obtained inventory and materials from shelves. Distributed materials, and supplies based on information from incoming orders. Picked and packed items to complete fulfillment orders.
Sales Administrator
Apple Nissan
12.2005 - 08.2011
- Meet and greet customers, processing payments, answering and directing incoming consumer telephone calls, titling, accounts receivable, use of computer applications, data entry, updating vehicle inventory, assisting with paperwork for the sale of a vehicle, managing inventory ordering processes, filing, faxing, copying, preparing/sending Fed-Ex packages, note taking at daily sales meetings, organizing vehicle trades, regulating petty cash, sending/receiving mail and distributing to proper departments, handling dealership to corporate office mail, dispersing payroll checks, close-out of daily sales.
Education
Associate of Applied Science - Criminal Justice
Harrisburg Area Community College
York, PA12.2013
Skills
- Inventory management
- Proven leadership skills
- Transaction processing expertise
- Proficient in data entry
- Price analysis
- Analytical expertise in retail finance
- Data management expertise
- Procurement management
- Graphic design using Canva
- Excel data analysis skills
- Proficient in Microsoft Word
- Financial strategy development
- Email management
- Visitor management expertise
- Workforce development
- Professional phone communication
- Strong organizational abilities
- Store leadership and oversight
- Proficient in Outlook
- Effective communication
- Experienced in managing multi-line phone systems
- Staffing coordination
- Skilled in Microsoft Office tools
- Conducting interviews
- Service excellence
- Retail sales expertise
- Point of sale expertise
- Skilled in using Adobe Spark
- Effective negotiation
- Presentation software proficiency
- Goals and performance
- Team building and development
- Sales reporting
Accomplishments
- Supervised team of 9 staff members.
Certification
- Driver's License
- Forklift Certification
March 2024 to March 2027
Sit-down Counterbalance Forklift Certification
Timeline
Assistant Sales Manager
Yorktown Pools and Spas
03.2017 - Current
Cashier
Stauffers of Kissel Hill
02.2015 - 03.2017
Fulfillment Specialist
The Clarks Companies
01.2014 - 02.2015
Sales Administrator
Apple Nissan
12.2005 - 08.2011
Associate of Applied Science - Criminal Justice
Harrisburg Area Community College
Groups
The Guardian Angels, 2009-06, Present, A community Safety Patrol thoroughly trained in protection of self and others while regularly patrolling their communities. Their efforts help combat the terrifying disease of street crime by uniting citizens together to respond to the ever-changing elements of community problems. They address criminal activity where it is needed most and go beyond the defensive to empower the collective community by teaching practical skills, initiating community programs and emphasizing cooperation to solve problems.
Additional Information
- HIGHLIGHTS:
- Dependability
- Active listening
- Time management
- Multitasking
- Target driven
- Proficient in computer applications, MS Word, Excel, Outlook, Powerpoint, and email
- Ability to operate a multi-line phone system
- Customer service oriented
- Conflict resolution
- Cash handling
- Works well with the public
- Strong interpersonal skills
- Outstanding work ethic
- Creative thinker