Tessa Hanners
Canal Winchester,OH
Summary
Skilled in account servicing and fostering client relationships. Demonstrate exceptional organizational and follow-up abilities. Experienced in delivering consistent service through adaptability and problem-solving. Excel in customer satisfaction and procedures.
Overview
9
9
years of professional experience
Work History
Associate Banker - ME
JPMorgan Chase
Canal Winchester, OH
03.2021 - Current
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
- Assisted customers by answering banking questions and recommending solutions.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
Personal Banker
JPMorgan Chase
Canal Winchester, Ohio
02.2020 - 03.2021
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Promoted additional bank services through personal contact with customers.
Lead Associate Operations
JPMorgan Chase
Canal Winchester, Ohio
10.2015 - 02.2020
- Trained new employees on company policies, procedures, and operational standards.
- Coordinated daily operations and supervised team members to ensure efficient workflow.
- Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
Education
High School Diploma -
Chillicothe High School
Chillicothe, OH06-2006
Skills
- Financial processes
- Account servicing
- Follow-up skills
- Adaptability and flexibility
- Time management
- Organization
- Customer service and satisfaction
Certifications
- Culture Champion 2020-present
- Notary Public 2015-present
Timeline
Associate Banker - ME
JPMorgan Chase
03.2021 - Current
Personal Banker
JPMorgan Chase
02.2020 - 03.2021
Lead Associate Operations
JPMorgan Chase
10.2015 - 02.2020
High School Diploma -
Chillicothe High School