Tessa Hassenger
Cincinnati
Summary
Detail-oriented professional with experience in fast-paced dining environments. Known for strong team collaboration and effective communication, contributing to enhanced guest satisfaction and smooth operations.
Overview
3
3
years of professional experience
Work History
Busser/Food Runner
Marriott Cincinnati Rivercenter
11.2024 - 05.2026
- Cleared and reset tables quickly to maintain smooth restaurant operations.
- Assisted servers by refilling beverages and delivering guest requests.
- Maintained cleanliness of dining room, service stations, and restrooms.
- Removed dishes, glassware, and utensils in accordance with sanitation standards.
- Stocked service areas with supplies, napkins, condiments, and silverware.
- Assisted with opening and closing duties, including cleaning and setup.
- Supported team members during peak dining hours to ensure efficient service.
- Followed food safety and health regulations at all times
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers by promptly delivering food and beverages to tables.
- Set up and broke down dining room configurations for events and special occasions.
Cashier Supervisor
Bridgeworks
07.2024 - 07.2024
- Supervised daily cash register operations, ensuring accuracy and efficiency during peak hours.
- Trained new cashiers on procedures, customer service standards, and system usage.
- Managed cash handling processes, including balancing registers and reconciling discrepancies.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Quickly and accurately counted drawers at start and end of each shift.
Bakery Clerk
Cookie Crumble
01.2024 - 07.2024
- Assisted customers in selecting baked goods, enhancing satisfaction and repeat business.
- Operated cash register efficiently, ensuring accurate transactions and maintaining financial integrity.
- Maintained cleanliness and organization of bakery displays, improving product visibility and customer experience.
- Followed food safety guidelines rigorously, contributing to a safe and compliant work environment.
- Streamlined baking schedule to meet peak customer times, ensuring availability of fresh products throughout day.
- Wrapped, boxed and weighed bakery department products.
- Prepared and baked cookies according to company recipes and quality standards.
- Measured, mixed, and portioned ingredients accurately to ensure product consistency.
- Operated commercial baking equipment, including mixers, ovens, and cooling racks.
- Monitored baking times and temperatures to maintain product quality.
- Decorated, packaged, and labeled baked goods for sale and display.
- Maintained a clean, organized, and sanitary work environment in compliance with food safety regulations.
- Managed inventory of baking ingredients and notified management of supply needs.
- Followed food handling, storage, and sanitation procedures at all times.
- Assisted with opening and closing duties, including equipment cleaning and workstation setup.
- Worked efficiently in a fast-paced environment to meet daily production goals
Host/Expo Runner
Buffalo Wild Wings
01.2023 - 12.2023
- Welcomed and seated guests, ensuring prompt and friendly service.
- Managed waitlists efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with servers and kitchen staff to streamline guest orders.
- Trained new hosts on best practices for guest interaction and seating procedures.
- Monitored dining area to maintain cleanliness and ambiance during peak hours.
- Assisted in resolving guest complaints swiftly, enhancing overall dining experience.
- Implemented reservation system updates, improving accuracy in guest tracking.
- Collaborated with management to develop strategies for increasing customer retention.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Oak Hills High School
Cincinnati OhSkills
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Table bussing
- Team collaboration
- Cleaning procedures
- Professional appearance
- Food running
- Guest relations
- Server support
- Restaurant etiquette
- Working under pressure
- Positive attitude
Timeline
Busser/Food Runner
Marriott Cincinnati Rivercenter
11.2024 - 05.2026
Cashier Supervisor
Bridgeworks
07.2024 - 07.2024
Bakery Clerk
Cookie Crumble
01.2024 - 07.2024
Host/Expo Runner
Buffalo Wild Wings
01.2023 - 12.2023
High School Diploma -
Oak Hills High School