Tessa Lewis
Boston,MA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
9
9
years of professional experience
Work History
Premier Coordinator II
Granite Telecommunications
03.2022 - Current
- Communicates and coordinates with management to delegate workload and to set internal and customer expectations.
- Vets all requests for the project management team and communicates important product deadlines or pieces to Mid and C level management of the PMO.
- Works out of Salesforce queue to vet new customers for premier account analysts projects.
- Updates and keeps track of new customers, incoming and outgoing projects or accounts for mid and C level management.
- Entered data, generated reports, and produced tracking documents for all levels of management.
- Handles all communication on three different email distros.
- Coordinates with Account Analysts to host demos of various platforms to prospect and current customers.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Premier Account Analyst
Granite Telecommunications
03.2022 - 06.2022
- Communicated with a portfolio of Fortune 500 clients through phone, and email to manage their business telecommunications needs
- Managed and kept track of ongoing customer projects
- Maintained client accounts through maintenance of phone lines, outages, billing, reporting, etc
- Communicated on behalf of customers to sales, carriers and other internal staff.
- Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
Ecommerce Specialist
Roche Brothers
07.2015 - 01.2021
- Helped ecommerce managers with charging out orders and providing customers with customer support on any issues they may encounter while placing grocery orders over the phone
- Collaborated with fifteen associates in the department of Ecommerce to make sure the orders are completed
- Assisted customers who shopped inside the store to help find items or answer questions
- Assisted the manager in training new employees and overseeing any problems that may occur from training.
Market Research Intern
eClips
01.2020 - 05.2020
- Conducted research on two hundred Catholic University of America students in the form of a survey to collect data for a start-up college hair cut service app
- Collaborated with a team of 8 students to gather and collect information from other colleges in the area
- Collaborated with a team to present findings to the clients which included a written documentation of the research, and other key points discussed in our meeting
- Responsible for communicating back and forth with the clients and providing a smooth communication between co-workers.
Education
Bachelor of Science - Marketing And Business Administration
The Catholic University of America
Washington, DC05.2021
Skills
- Microsoft Office (Excel, Word, etc)
- Salesforce
- Power BI
- Smartsheets
- Adobe InDesign
- Customer Service
- Data Entry
- Work Planning and Prioritization
Timeline
Premier Coordinator II
Granite Telecommunications
03.2022 - Current
Premier Account Analyst
Granite Telecommunications
03.2022 - 06.2022
Market Research Intern
eClips
01.2020 - 05.2020
Ecommerce Specialist
Roche Brothers
07.2015 - 01.2021
Bachelor of Science - Marketing And Business Administration
The Catholic University of America
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