Hi, I’m
Tessa Marconi
Santa Fe,NM
Summary
Experienced professional in the hospitality and customer service industry, consistently delivering exceptional front desk services. Demonstrates ability to maintain a high standard of service and efficiently handle guest inquiries. Recognized for strong teamwork skills and adaptability in dynamic environments, ensuring seamless operations.
Overview
9
years of professional experience
1
Certification
Work History
El Gancho Fitness Swim and Racquet Club
Front Desk Associate & Assistant to Manager
03.2024 - Current
Job overview
- Greeted guests promptly to enhance customer satisfaction.
- Answered phone calls and addressed inquiries to maintain smooth operations.
- Improved guest satisfaction by efficiently resolving complaints and issues.
- Supported management with administrative tasks to streamline operations.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Gruet Winery
Tasting Room Associate
07.2023 - Current
Job overview
- Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
- Assist in multiple private events per month, ranging from company parties to wedding receptions.
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
- Developed strong product knowledge to provide accurate information about the winery''s offerings to customers.
Hervé Wine Bar - Lescombes Family Vineyard
Assistant Manager, Wine Manager
09.2022 - 06.2023
Job overview
- As wine manager, I assisted in raising our retail wine sales every month and helped run the Santa Fe section of our wine club.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Accurately tracked and reported Daily Cash balances, paid servers nightly tips, and maintained the security of our safe;
- Continuously trained servers, bartenders, and hosts on the20+ wines our location offers by providing accurate notes, tasting opportunities, and buzz words for effective selling;
- Capably coordinated and ran a variety of special events, including monthly wine socials, holiday parties, weddings, and events with upwards of400 guests
The Grape Choice
Consumer Tasting Coordinator, Social Media Manager, & Wine Steward
06.2020 - 08.2022
Job overview
- Served as direct assistant to the store manager, performed as acting manager when store manager was out of town.
- Communicated and facilitated with local winemakers, distributors, and importers on weekly consumer wine tastings.
- Successfully showcase the shop and local offerings on various social media platforms on a daily basis.
- Efficiently assisted customers with wine recommendations for special occasions, gifts, daily drinking, or a specific meal pairing
- Executed visually appealing merchandising displays to attract consumer interest and boost engagement.
Homegrown
Sandwich Partner
10.2019 - 04.2020
Job overview
- Provided sustainable, gourmet sandwiches and grain bowls in a fast-paced quick service restaurant environment where the ability to multitask and work as a team was imperative
Flagship Nordstrom
Retail Associate and Retail Support
01.2016 - 01.2019
Job overview
- Provided the exceptional customer service which Nordstrom prides itself on; handled thousands of dollars worth of designer clothing, accessories, and shoes; worked in an incredibly fast-paced environment where the ability to multitask is essential
Education
Northwest Wine Academy at South Seattle CollegeSeattle, Washington
Certificate from Wine Marketing and Sales
12.2022
Rhodes CollegeMemphis, Tennessee
BA from Greek and Roman Studies
01.2019
University Overview
GPA: 3.47
Skills
- Customer interaction
- Phone etiquette
- Reservation handling
- Data entry
- Time management
- Multitasking
- Hospitality standards
- Office administration
Certification
- Introductory Sommelier Certification, Court of Master Sommeliers, 2023/11
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Desk Associate & Assistant to Manager
El Gancho Fitness Swim and Racquet Club
03.2024 - Current
Tasting Room Associate
Gruet Winery
07.2023 - Current
Assistant Manager, Wine Manager
Hervé Wine Bar - Lescombes Family Vineyard
09.2022 - 06.2023
Consumer Tasting Coordinator, Social Media Manager, & Wine Steward
The Grape Choice
06.2020 - 08.2022
Sandwich Partner
Homegrown
10.2019 - 04.2020
Retail Associate and Retail Support
Flagship Nordstrom
01.2016 - 01.2019
Rhodes College
BA from Greek and Roman Studies
Northwest Wine Academy at South Seattle College
Certificate from Wine Marketing and Sales
Similar Profiles
Michael FeuillyMichael Feuilly
Head Gatekeeper at Brookside Racquet and Swim ClubHead Gatekeeper at Brookside Racquet and Swim Club
Mia RomoMia Romo
Youth Tennis Coach at Almaden Swim and Racquet ClubYouth Tennis Coach at Almaden Swim and Racquet Club
Wilson ModestoWilson Modesto
Grill Cook at Raintree Swim and Racquet ClubGrill Cook at Raintree Swim and Racquet Club
Dennis GascaDennis Gasca
Security Police Officer 1 Lieutenant at Centerra Los Alamos/N2MISSecurity Police Officer 1 Lieutenant at Centerra Los Alamos/N2MIS
Catherine E. JaramilloCatherine E. Jaramillo
VP/Branch Manager at Century BankVP/Branch Manager at Century Bank