Tessa Parden
Grove City,OH
Summary
General Manager with a proven track record in managing multiple units and driving profitability through strategic initiatives. Expertise in enhancing sales performance and operational efficiency. Recognized for excellence in customer service and team development in competitive markets.
Overview
8
8
years of professional experience
Work History
Complex General Manager
Morris Furniture
Dublin, Ohio
07.2024 - Current
- Developed sales strategies across multiple units to enhance product knowledge among team members.
- Fostered positive work environment, boosting employee morale and collaboration.
- Conducted team meetings to effectively communicate company goals and expectations.
- Managed daily business operations, including staffing, scheduling, inventory control, customer service, and sales.
- Led cross-functional teams to align operational objectives with sales targets.
General Sales Manager
Ashley Furniture
Cuyahoga Falls, OH
09.2023 - 07.2024
- General Sales Manager at Ashley Furniture, adept at spearheading initiatives that enhance team skills and drive continuous improvement. Proven ability to boost team morale and customer satisfaction, demonstrated by a 6% increase in store close rate. Committed to leveraging leadership and customer service expertise to foster an innovative and positive work environment.
Home Furnishing Consultant
Ashley Furniture
Fairlawn, Ohio
05.2021 - 09.2023
- Facilitate learning and development programs, enhancing skills and driving continuous improvement.
- Monitor KPIs, identify improvement areas, and report findings to upper management.
- Handle customer concerns, ensuring a 5-star experience and high satisfaction levels.
- Create and maintain a positive work environment, boosting team morale.
- Assist sales team in closing deals, making informed business decisions.
- Assist guests with product selection, financing options, and additional services, ensuring satisfaction.
- Provide tailored recommendations and answer queries on home furnishings and accessories.
- Contributed to a significant increase in customer satisfaction and sales performance.
Fitness Instructor
Fitcamp Akron
Akron, Ohio
01.2018 - 07.2024
- Lead diverse fitness classes, ensuring proper form and personal goal achievement for all participants.
- Enhanced participant fitness levels through tailored workout plans, fostering motivation and progress.
- Implemented individualized coaching techniques, resulting in measurable improvements in client performance.
Education
Bachelor's Degree - Psychology
University of Akron Main Campus
Akron01.2019
Skills
- Leadership
- Time management
- Problem-solving
- Data analysis
- Customer Service
- Sales strategy development
- Team performance enhancement
References
- Eric Centea, Ashley Furniture, ecentea@wellsvillegroup.com, 330-607-3473
- April Mashburn, Spaghetti Warehouse, 330-844-4819
- Leanne Knight, Fit Camp, 330-604-1430
Timeline
Complex General Manager
Morris Furniture
07.2024 - Current
General Sales Manager
Ashley Furniture
09.2023 - 07.2024
Home Furnishing Consultant
Ashley Furniture
05.2021 - 09.2023
Fitness Instructor
Fitcamp Akron
01.2018 - 07.2024
Bachelor's Degree - Psychology
University of Akron Main Campus