Tessa Pauley
Fayetteville,NC
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Rick Hendrick Toyota
09.2022 - Current
- Organized promotional events and interacted with community to increase sales volume.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Negotiated and closed long-term agreements with new clients in assigned territory.
911 Telecommunicator
Fayetteville Police Department
06.2018 - 12.2022
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Customer Service Representative
The Renaissance European Day Spa
04.2016 - 06.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Cosmetology
Paul Mitchell The School, Fayetteville NC
Fayetteville, NCSkills
- Networking strength
- Verbal and written communication
- Staff Management
- Staff Training and Development
Timeline
Business Development Manager
Rick Hendrick Toyota
09.2022 - Current
911 Telecommunicator
Fayetteville Police Department
06.2018 - 12.2022
Customer Service Representative
The Renaissance European Day Spa
04.2016 - 06.2018
Cosmetology
Paul Mitchell The School, Fayetteville NC
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