Tessa Tafuri
San Diego,CA
Summary
Friendly and customer-oriented customer service worker with a strong work ethic and the ability to handle demanding workloads efficiently. Dedicated team player with excellent problem-solving skills and a quick adaptability to new circumstances and challenges. Committed to promoting a positive work environment while maintaining meticulous attention to detail. Strong time management skills ensure efficient service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
04.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Front of House Team Member
Little Calf Creamery And Cafe
06.2020 - 09.2022
- Happily fulfilled customer orders including hot and cold drinks, ice cream and desserts, and over 30 food items
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Bussed tables, washed dishes and organized kitchen for prompt service
- Maintained high customer service standards during fast-paced, high volume environments and resolved complaints quickly and professionally
- Stepped into additional roles during busy times to boost coverage of important stations
Front of House Member
Corner Bakery Cafe
02.2020 - 04.2020
- Brewed coffee and tea and changed out drink station syrups
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Accurately operated cash register to process customer payments
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Education
Bachelor of Science - Chemistry
University of California - San Diego
La Jolla, CA06.2024
Associate of Science - Chemistry
Moorpark College
Moorpark, CA05.2022
Skills
- Problem-Solving
- Team Player
- Beverage Preparation
- Organized multi-tasker
- POS system use
- Customer service
- Adaptability
Certification
CA Food Handlers Card
Timeline
Barista
Starbucks
04.2023 - Current
Front of House Team Member
Little Calf Creamery And Cafe
06.2020 - 09.2022
Front of House Member
Corner Bakery Cafe
02.2020 - 04.2020
Bachelor of Science - Chemistry
University of California - San Diego
Associate of Science - Chemistry
Moorpark College
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