Tessa Trujillo
Las Vegas,NV
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
15
15
years of professional experience
Work History
Bartender
Coyote Ugly Saloon
11.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Hogs And Heifers Saloon
12.2022 - 06.2024
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash transactions accurately and balancing till at end of each shift.
Auditor
Sapphire Gentlemen's Club
02.2019 - 04.2021
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Helped oversee cash flow, reconcile and reset cash drawers for next business day.
- Verify and reset safe each shift and prepared end of day reports.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Followed established auditing processes to meet internal and regulatory requirements.
Financial Manager and Leasing Agent
Wasatch Property Management
11.2009 - 10.2018
- Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
- Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
- Created strategies to increase client revenue and reduce client spending.
- Managed essential personnel data and records using Yardi Voyager and Yieldstar.
- Plan, schedule and coordinate general maintenance, major repairs and remodeling projects for residential properties.
Education
High School Diploma -
Brighton High School
Brighton, CO05.2006
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Handling difficult customers
- Menu memorization
- Suggestive selling
Timeline
Bartender
Hogs And Heifers Saloon
12.2022 - 06.2024
Auditor
Sapphire Gentlemen's Club
02.2019 - 04.2021
Bartender
Coyote Ugly Saloon
11.2017 - Current
Financial Manager and Leasing Agent
Wasatch Property Management
11.2009 - 10.2018
High School Diploma -
Brighton High School
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