Summary
Overview
Work History
Education
Skills
Timeline
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Tessaiya Boone

Tessaiya Boone

North Bergen,NJ

Summary

Accomplished Head Barista with a proven track record at Le Cafe and Cheesecake Factory, adept in specialty drink preparation and barista mentoring. Leveraged espresso expertise and exceptional customer service to foster a loyal customer base and enhance team performance. Excelled in workflow management and problem-solving, significantly improving operational efficiency and customer satisfaction. Exceptional operation of Microsoft Word and Excel

Overview

8
8
years of professional experience

Work History

Head Barista

Le Cafe
10.2023 - Current
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
  • Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
  • Kept up-to-date with industry trends through continual professional development opportunities such as workshops, seminars, and conferences.
  • Increased sales through effective upselling techniques and recommending appropriate menu items.
  • Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
  • Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Cashier Team Lead, Baker, To Go

Cheesecake Factory
02.2020 - 10.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Processed refunds and exchanges in accordance with company policy.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Managed customer service operations, including taking orders and resolving complaints.

Head Barista, Barista Trainer

Gregory's Coffee
02.2017 - 09.2019
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Overseen the Cafe without the presence of a manger
  • Dealt with cashier, POS, money drops, and counting registers.
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Built and maintained professional relationships with vendors and suppliers.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Established and maintained quality control standards.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Education

Associates Degree - Performing Arts

Hudson Community College
Jersey City, NJ

Skills

  • Barista mentoring
  • Specialty drink preparation
  • Food safety compliance
  • Latte art mastery
  • Adaptability under pressure
  • Cleanliness enforcement
  • POS system operation
  • Espresso expertise
  • Sales promotion
  • Time management
  • Inventory management
  • Problem-solving
  • Team leadership
  • Attention to detail
  • Cash handling
  • Multitasking and organization
  • Exceptional customer service
  • Team collaboration

Timeline

Head Barista

Le Cafe
10.2023 - Current

Cashier Team Lead, Baker, To Go

Cheesecake Factory
02.2020 - 10.2023

Head Barista, Barista Trainer

Gregory's Coffee
02.2017 - 09.2019

Associates Degree - Performing Arts

Hudson Community College

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Tessaiya Boone