Summary
Overview
Work History
Education
Skills
Doing hair
Timeline
Generic
Tessia Flowers

Tessia Flowers

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

7
7
years of professional experience

Work History

Dbone Processing

Sanderson Farms Processing Plant
03.2021 - Current
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Followed safety precautions with knives and trimming equipment to create accident-free environment.
  • Cut and trim white and dark meat and special cuts to prepare for packaging.
  • Cut meats to customer specifications and answered questions about specialty products.

BHA

Millcreek Of Magee
03.2018 - 02.2021
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Cashier/Customer Service Associate

Walmart
08.2016 - 02.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

High School Diploma -

Collins High School
Collins, MS
05.2013

Skills

  • Medical Terminology Knowledge
  • Health Plan Benefits
  • Crisis Resolution
  • Team Meetings
  • Excellent Customer Service Skills
  • Building Effective Relationships
  • Hygiene Support
  • Active Listening
  • Customer Relations

Doing hair

In my spare time, I style hair.

Timeline

Dbone Processing

Sanderson Farms Processing Plant
03.2021 - Current

BHA

Millcreek Of Magee
03.2018 - 02.2021

Cashier/Customer Service Associate

Walmart
08.2016 - 02.2018

High School Diploma -

Collins High School
Tessia Flowers