Tesson Kemp
Fredericktown,MO
Summary
Hardworking waiteress with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Waitress
Durso Hills Winery
Marquand , MO
2019.10 - 2024.04
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated daily specials to customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Organized take-out orders efficiently according to customer requests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Answered questions about menu items, ingredients, and pricing.
- Performed basic math calculations when computing bills for customers' meals.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Customer Service Representative
Filtration Systems Products
Fredericktown , MO
2015.01 - 2022.01
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Receptionist
Dr. Robbins Doctors Office
Fredericktown , MO
2018.01 - 2019.01
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
Education
High School Diploma -
Fredericktown High School
Fredericktown, MO2001-05
Skills
- Customer Service
- Guest Relations Management
- Safe Food Handling
- Menu Recommendations
- Order Accuracy
- Wine Pairings
- Upselling
- Point of Sale (POS) system operations
- Payment Processing
- Service prioritization
- Cash Handling
Timeline
Waitress
Durso Hills Winery
2019.10 - 2024.04
Receptionist
Dr. Robbins Doctors Office
2018.01 - 2019.01
Customer Service Representative
Filtration Systems Products
2015.01 - 2022.01
High School Diploma -
Fredericktown High School
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