Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager

Testimony Edokpa

Richmond,USA

Summary

Proven leader with experience enhancing customer service at Spirit Halloween and Floor & Decor. Excelled in training staff, resolving issues efficiently, and streamlining operations. Skilled in cash handling and forklift operation, demonstrating exceptional organizational skills and a commitment to excellence. Fluent in English and learning Spanish, adept at fostering positive customer experiences. Driven and patient team collaborator with deep commitment to fostering positive work environments and building strong relationships. Adept at understanding and addressing individual needs, leading to enhanced team morale and productivity. Proven skills in persuasive communication and empathetic problem-solving, ensuring successful conflict resolution and efficient project management. Brings generous, cooperative approach to leadership, consistently inspiring and motivating team members to achieve collective goals.

Environment services professional with experience in maintaining cleanliness and sanitation in various settings. Strong focus on teamwork, reliability, and adaptability to meet changing needs. Skilled in using cleaning equipment, handling hazardous materials, and following safety protocols. Known for thoroughness, efficiency, and commitment to high standards.

Experienced with sanitation and cleanliness procedures, ensuring optimal hygiene. Utilizes effective cleaning methods to maintain high standards. Track record of reliability and thoroughness in all housekeeping tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Environmental Services Housekeeper

Encompass Health Rehabilitation Hospital
02.2025 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Assistant Manager

Spirit Halloween
08.2024 - 11.2024
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory

Tile Specialist

Floor & Decor
02.2024 - 07.2024
  • Care for the customer, help load in or out their cars, clean the sales floor, laser line pallets, move and drop off slabs around the store on fork lift, and write off and compact damages

Associate

Spirit Halloween
09.2023 - 11.2023
  • Opening and closing the store, Cleaning, Backstock, unloading the truck, trash, running the merchandise, and building the store and tear down

Sales Associate

H&M
08.2022 - 09.2023
  • Check customers out, greet in the fitting rooms, garment care clothes, take clothes from the truck, and run racks

Team Member

Target
05.2022 - 07.2022
  • Run stray, push U-Boats, do priority pulls, backstock items, and zone my area of the store

Sales Associate

Amazon
09.2021 - 04.2022
  • I stacked pallets, jacked and moved them, loaded them onto the trucks, and swept the floor

Team Member

Whataburger
07.2019 - 09.2019
  • Fries, drive-thru window, take orders, run orders, clean floor, take out trash

Education

College Degree - Liberal Arts & Sciences

University of Houston-Downtown
Houston, TX
01-2021

Skills

  • Cashiering
  • Serving Experience
  • Customer Service
  • Sales
  • Cash Handling
  • Food Service
  • Serving
  • Childcare
  • Communication skills
  • Medical administrative support
  • Hospital experience
  • Nannying
  • Forklift
  • Assembly
  • Time management
  • Medical receptionist
  • Office experience
  • Organizational skills
  • Medical terminology
  • Front desk
  • Typing
  • Early childhood education
  • IOS
  • Google Docs
  • Cash register
  • Patient monitoring
  • Cleaning and sanitizing
  • Cleaning techniques
  • Cleaning and sanitation
  • Team collaboration
  • Sanitation procedures
  • Infection control

Certification

  • Driver's License, 02/01/20, 01/01/26
  • CPR Certification, 02/01/24, 02/01/26
  • BLS Certification
  • First Aid Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Environmental Services Housekeeper

Encompass Health Rehabilitation Hospital
02.2025 - Current

Assistant Manager

Spirit Halloween
08.2024 - 11.2024

Tile Specialist

Floor & Decor
02.2024 - 07.2024

Associate

Spirit Halloween
09.2023 - 11.2023

Sales Associate

H&M
08.2022 - 09.2023

Team Member

Target
05.2022 - 07.2022

Sales Associate

Amazon
09.2021 - 04.2022

Team Member

Whataburger
07.2019 - 09.2019

College Degree - Liberal Arts & Sciences

University of Houston-Downtown
Testimony Edokpa