Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Work History
Manager
Tesla It Solutions | 10.2026 - Current
Directed daily IT service operations, ensuring timely resolution of client support requests and internal escalations.
Monitored service desk workflows, improving ticket prioritization and response consistency.
Collaborated with stakeholders to define project scope, timelines, and deliverables.
Maintained accurate records for incidents, changes, and project updates within business systems.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.