Hi, I’m
Tetyana Klebanovych
Naperville,IL
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills as well as customer service, multitasking, and time management abilities. Devoted to giving everybody a positive and memorable experience, and skilled in working under pressure and adapting to new situations. Additionally, working effectively unsupervised and quickly mastering new skills.
Overview
2
years of professional experience
Work History
OLIVE GARDENNaperville, IL
TO GO, SPECIALIST
04.2023 - Current
Job overview
- Check people out, as well as running the orders outside.
- Greeted customers and provided menus.
- Organized and tracked to-go orders while maintaining accuracy.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Processed payments accurately and efficiently using POS system.
- Maintained cleanliness of dining area, including tables, chairs, floors, windowsills, counters.
- Frequently checked back with customers to ensure satisfaction with their meals.
- Performed opening and closing duties such as cleaning work areas, restocking supplies and equipment.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
- Accurately recorded customer information into computer database for future reference.
- Followed all cash handling policies when processing payment transactions.
OLIVE GARDENNaperville, IL
SERVER
11.2022 - Current
Job overview
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
BETRULIGHT COMPANYAurora, IL
CREW MEMBER
04.2022 - 11.2022
Job overview
- Get along with coworkers since there are only four of us
- Package anything from foods to appliances, tape & put things into boxes.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from trucks.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
DUNKIN' DONUTSNaperville, IL
CREW MEMBER
06.2022 - 08.2022
Job overview
- Cleaning appliances, Wiping down countertops & tables, Sweeping & mopping floors
- Preparing food & drinks
- Communicating with my manager & coworker
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Stocked shelves and cases with new or transferred items.
Education
COLLEGE OF DUPAGE
ASSOCIATES DEGREE NURSING
University Overview
- Major: Nursing, specializing in pediatric nursing
- Applied to get CNA certification to work while attending school
- Some of the classes taken include Anatomy and Physiology (I and II), Microbiology, Mathematics for Health Sciences
METEA VALLEY HIGHSCHOOL
HIGHSCHOOL DEGREE
University Overview
- Moved from Chicago, Illinois, to Naperville and started at Metea Valley during the fall of 2021
- Took all International Baccalaureate classes Freshman & Sophomore years, as well as AP classes throughout my educational career at Metea
- Participated in the French Honors Society, the French Club, as well as Track and Field my senior year
- 2nd Semester, 2023 - Honor Roll
- 4.5 GPA
Skills
- Customer Service
- Basic Housekeeping
- Food Plating
- Guest Relations Management
- Payment Processing
- Service Prioritization
- Price Memorization
- Upselling
- Dish Preparation
- POS Operation
- Decision-Making
- Schedule Coordination
- Community Relationship Building
- Problem-Solving
- Reliable
- Hard Working
Skills Abilities
Emotionally Intelligent, Nurturing, The employee of the month at my previous part-time job, Focused on developing others, Outgoing, Trilingual
Languages
Ukrainian
Native/ Bilingual
English
Full Professional
Russian
Native/ Bilingual
Polish
Limited
References
References available upon request.
Timeline
TO GO, SPECIALIST
OLIVE GARDEN
04.2023 - Current
SERVER
OLIVE GARDEN
11.2022 - Current
CREW MEMBER
DUNKIN' DONUTS
06.2022 - 08.2022
CREW MEMBER
BETRULIGHT COMPANY
04.2022 - 11.2022
COLLEGE OF DUPAGE
ASSOCIATES DEGREE NURSING
METEA VALLEY HIGHSCHOOL
HIGHSCHOOL DEGREE
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