Tiffany Evans
Bronx,NY
Summary
Detail oriented, forward-thinking individual with over 20 years of progressive experience within varies Agencies in Local government. Who has consistently executed varies degrees of difficulty and responsibility in each field, while maintaining strong adherence to detail within fast-paced environments and under tight deadlines with poise.
Overview
23
23
years of professional experience
Work History
Retirement Consultant
Human Resources Solutions; Office of Benefits Administration
10.2021 - Current
- Responsibilities include, but are not limited to: administering all aspects of unit functionality as they relate to employee benefits, conducting retirement consultations, maintaining retirement and resignation files, responding to inquiries regarding employee benefits, conducting new hire orientation proceedings, training and monitoring frontline staff, providing administrative support to the unit manager and division director, liaising with NYC Employees Retirement System and City Office of Labor Relations, assisting with the devising and implementation of methods and procedures, educating the employee workforce regarding retirement benefits, open enrollment, deferred compensation, and serving as an advisor regarding benefits procedures and eligibility.
- Provided guidance to employees regarding their benefits package.
- Checked accuracy and completeness of benefits applications and documents.
- Responded promptly to inquiries from existing or potential customers regarding retirement plans.
- Educated clients on the advantages and disadvantages of various types of retirement accounts.
- Ensured compliance with all relevant federal and state regulations governing retirement plans.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Principal Administration Associate I
Office of Human Capital Management Office of Benefits Administration
01.2020 - 09.2021
- Responsibilities include, but are not limited to: providing administrative support to benefits consultants, unit manager, and division director, liaising with NYC Employees Retirement System and City Office of Labor Relations, assisting, monitoring, and maintaining NYC employees with all issues related to Pension Buy-Back, Retirement benefits, 9/11 health benefits fund, resignations, transfers, beneficiaries, death of an employee and family members, and Payroll, participating in new hire orientation, serving as the front line of contact for all HRS/EBU concerns and inquiries, responding to inquiries via telephone and email regarding employee benefits and retirement resignation processes.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed the day-to-day operations of the office including ordering supplies, scheduling appointments.
- Provided HR administrative assistance to management team.
- Maintained a comprehensive tracking system for all incoming documents.
- Offered reception coverage to relieve staff during absences or breaks.
- Received and distributed mail, letters and packages.
- Encouraged and improved cross-department internal communication.
- Maintained positive working relationship with fellow staff and management.
- Compiled reports on behalf of senior managers using data gathered from various sources.
- Assisted in the organization and coordination of office operations and procedures.
- Assisted in developing internal control procedures to ensure compliance with corporate policies.
- Responded to customer complaints or queries in a timely manner.
- Maintained front desk to provide positive first impression.
- Monitored office services mailbox for business support needs and requests.
- Generated monthly budget reports for review by upper management.
- Answered phone calls from clients, vendors, or other departments regarding inquiries or requests for assistance.
- Assisted with set up for social events and food deliveries.
- Developed and implemented filing systems to ensure efficient data management.
- Prepared presentations utilizing Microsoft Office Suite applications such as PowerPoint and Excel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Eligibility Specialist III
NYC Department of Human Resource Administration (HRA) - Department of Social Service Family Independence (FIA) - Supplemental Nutrition Assistance Program (SNAP)
Bronx, NY
06.2017 - 01.2020
- Responsibilities include, but were not limited to: conducting intake, application, and recertification interviews, reviewing, obtaining, and verifying documentation/information, assisting with the Customer Service Information Center, helping with irate participants/applicants, conducting budget reviews, reviewing and processing all SNAP Change Report Forms, referring applicants/participants to the correct agency for additional services, auditing SNAP cases, assisting within various units to ensure full coverage.
Eligibility Specialist III
NYC Department of Human Resource Administration (HRA) - Department of Social Service Family Independence (FIA) - Supplemental Nutrition Assistance Program (SNAP)
01.2018 - 06.2018
- Responsibilities include, but were not limited to: supporting coverage of SNAP centers, handling constituent inquiries, resolving case backlogs, collecting and updating case information, conducting site visits, training staff, answering questions, ensuring staff is informed and knowledgeable.
- Analyzed financial information provided by applicants to verify income levels.
- Reviewed applications to verify client information and resolve discrepancies.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Entered client information and files into databases for further review and tracking.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
Homeless Prevention Case Manager
NYC Department of Human Resource Administration (HRA) - Department of Social Service - Homelessness Prevention Administration Homelessness Diversion Program at PATH
05.2016 - 06.2017
- Responsibilities include, but are not limited to: interviewing families at risk of homelessness or already homeless, developing anti-eviction/housing plan interventions, calling landlords to prevent eviction, making collateral calls to negotiate family situations, conducting eligibility evaluations for welfare and assistance programs, issuing emergency benefits, conducting interviews for One-Shot Deals, preparing program documentation, making assessments and referrals, aiding families with housing searches.
- Educated clients on budgeting skills, job search strategies, and life skills development.
Education
Graduate Program, Social Science -
Mercy College
08.2020
Bachelor of Science -
The College of New Rochelle
05.2018
Skills
- Administrative Support
- Professional and Mature
- Excel Spreadsheets
- Strong Problem Solver
- Proofreading
- Business Administration
- Staff Management
- Policies and procedures
Key Areas Of Expertise
- Pension/Benefits Strategy/Operations
- Employee & Labor Relations
- Policy & Procedure Development
- Conflict Management & Resolution
- Team Building & Coaching
- Supervision
- Cause-Effect Problem Solving
- Oral/Written Communications
- Customer/Client Experience
- Diversity/Cultural Sensitivity
Volunteer Experience
NYC Department of Homeless Services (DHS) -Street Homeless Solutions, Homeless Outreach Volunteer, 12/2020, Present, Canvass arriving trains at end of line MTA subway stations for individuals in need of shelter., Work collaboratively with Outreach Teams, MTA Staff, transportation resources, and oversight agencies., Engaged with homeless individuals and families to assess their needs, past maintenance, housing history and financial stability., Use the DHS Quick Client Search App for client shelter lookup while corresponding directly with the intake/placement team.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Retirement Consultant
Human Resources Solutions; Office of Benefits Administration
10.2021 - Current
Principal Administration Associate I
Office of Human Capital Management Office of Benefits Administration
01.2020 - 09.2021
Eligibility Specialist III
NYC Department of Human Resource Administration (HRA) - Department of Social Service Family Independence (FIA) - Supplemental Nutrition Assistance Program (SNAP)
01.2018 - 06.2018
Eligibility Specialist III
NYC Department of Human Resource Administration (HRA) - Department of Social Service Family Independence (FIA) - Supplemental Nutrition Assistance Program (SNAP)
06.2017 - 01.2020
Homeless Prevention Case Manager
NYC Department of Human Resource Administration (HRA) - Department of Social Service - Homelessness Prevention Administration Homelessness Diversion Program at PATH
05.2016 - 06.2017
Graduate Program, Social Science -
Mercy College
Bachelor of Science -
The College of New Rochelle