Tevin Anderson
PHILADELPHIA,PA
Summary
Experienced banking professional with over ten years of experience in the banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
15
15
years of professional experience
Work History
Branch Manager
Wells Fargo
Philadelphia, PA
10.2024 - Current
- Directed branch operations, ensuring compliance with regulatory requirements and organizational policies.
- Implemented strategic initiatives to enhance customer service delivery and satisfaction levels.
- Mentored and trained staff, fostering a collaborative environment to improve team performance.
- Analyzed financial reports to identify trends, driving informed decision-making for branch growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Personal Banker/Branch Lead
Wells Fargo
Philadelphia, PA
06.2022 - 10.2024
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
- Support customers and employees in resolving or escalating concerns or complaints.
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management.
Branch Operations Manager
Wells Fargo
Philadelphia, PA
09.2021 - 06.2022
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives.
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures.
- Support customers and employees in resolving or escalating concerns or complaints.
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management.
Financial Center Supervisor II
Fulton Bank
Warminster, PA
06.2017 - 05.2021
- Leads Financial Center staff in the delivery customer experience programs, promote best practices, ensure implementation of established processes for customer interaction.
- Implement prescribed risk management, security and compliance procedures, coordinate location compliance audit, engage internal audit and compliance staff, provide recommendations for improved performance.
- Engage customer in accordance with internal customer experience initiatives, determine banking needs, execute sales process and internal referrals to gain new business and retain/expand existing relationships.
Senior Fraud Specialist
Ally Bank
Ft. Washington, PA
09.2014 - 01.2017
- Performed daily maintenance functions into core banking software. Reviewed operational reports for accuracy.
- Profiled and analyzed investment products to devise financial strategies meeting client financial needs and to forecast opportunities with the highest return on investments.
- Conduct Risk analysis of flagged account activity related to global wires and malware alerts preventing and reducing impact to customers.
- Prime responsibility in this role is the identification, evaluation, investigation and resolution of fraud on consumer and commercial accounts.
Lead Teller
Wells Fargo
Philadelphia, PA
04.2012 - 09.2014
- Processed teller transactions accurately and efficiently for customers.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Met or exceeded sales goals by promoting bank products and services in every customer interaction.
Teller II
Wells Fargo
Philadelphia, PA
10.2010 - 04.2012
- Processed teller transactions accurately and efficiently for customers.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Met or exceeded sales goals by promoting bank products and services in every customer interaction.
Education
Bachelor of Science - Business Administration
Lancaster Bible College
Philadelphia, PASkills
- Operations Oversight
- Staff management
- Risk Management
- Staff Development
- Coaching and mentoring
- Team supervision
- Loss Prevention
- BSA
- Organized
- Team leadership
Timeline
Branch Manager
Wells Fargo
10.2024 - Current
Personal Banker/Branch Lead
Wells Fargo
06.2022 - 10.2024
Branch Operations Manager
Wells Fargo
09.2021 - 06.2022
Financial Center Supervisor II
Fulton Bank
06.2017 - 05.2021
Senior Fraud Specialist
Ally Bank
09.2014 - 01.2017
Lead Teller
Wells Fargo
04.2012 - 09.2014
Teller II
Wells Fargo
10.2010 - 04.2012
Bachelor of Science - Business Administration
Lancaster Bible College