Cody Skinner
Springfield,MO
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
Lift Truck Sales and Service
Springfield, MO
10.2021 - 12.2024
- Assisted with new hire orientation and employee training.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Adhered to quality and service standards to support operational goals.
- Met deadlines while maintaining high-quality deliverables.
- Provided efficient and courteous service to customers at all times.
- Conducted staff meetings to relay general information or to address specific topics.
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Provided product information and resolved concerns to assist customers.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Parts Manager
RoadBuilders Machinery and Supply
Springfleld, MO
01.2017 - 10.2021
- Greet customers in a timely and professional manner
- Sell products and meet quotas
- Look up parts for equipment and source hard to find parts
- Explain products to potential customers
- Receive orders and stock
- Shipping and receiving
- Required, according to inspections of old parts, customer requests and customers' descriptions of malfunctions.
- Located and labeled parts and maintained inventory of stock.
- Received and filled telephone orders for parts.
- Received payment and obtained credit authorization.
- Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
- Filled customer orders from stock and place orders when requested items are out of stock.
- Managed shipments by researching shipping methods and costs and tracking packages.
- Examined returned parts for defects and exchange defective parts and refund money.
- Prepared sales slips and sales contracts.
- Picked up and delivered parts.
Parts Sales Representative
Bobcat of Springfield
Springfield, MO
09.2013 - 01.2017
- Greet customers in a timely and professional manner
- Sell products and meet quotas
- Look up parts for equipment and source hard to find parts
- Explain products to potential customers
- Receive orders and stock
- Shipping and receiving
- Rental coordination
- Train new employees
- Forklift operator
- Heavy equipment operator
- Advised customers on substitution and modification of parts when identical replacements were not available.
- Maintained and clean work and inventory areas.
- Examined returned parts for defects and exchange defective parts and refund money.
- Placed new merchandise on display.
- Required, according to inspections of old parts, customer requests and customers' descriptions of malfunctions.
- Assisted customers, such as responding to customer complaints and updating them about back-ordered parts.
- Managed shipments by researching shipping methods and costs and tracking packages.
- Located and labeled parts and maintained inventory of stock.
- Marked and stored parts in stockrooms, according to prearranged systems.
- Filled customer orders from stock and place orders when requested items are out of stock.
- Received and filled telephone orders for parts.
- Picked up and delivered parts.
- Demonstrated equipment to customers and explained functioning of equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Service Manager
Luby Equipment
Springfield Mo
12.2024 - Current
- Monitored service staff performance and provided feedback for improvement.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Education
High School Diploma - undefined
Arkansas High School
Texarkana, ARSkills
- Invoice Processing
- Hardworking and Reliable
- Site Management
- Approachable and Relatable
- Dealership experience
- Cost Tracking
- Supply Requisition
- Customer Inquiries
- Managing Parts
- Strategic Business Initiatives
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Operations oversight
- Customer relationship management
Certification
Forklift
Personal Information
Title: Parts Manager
Timeline
Service Manager
Luby Equipment
12.2024 - Current
Branch Manager
Lift Truck Sales and Service
10.2021 - 12.2024
Parts Manager
RoadBuilders Machinery and Supply
01.2017 - 10.2021
Parts Sales Representative
Bobcat of Springfield
09.2013 - 01.2017
High School Diploma - undefined
Arkansas High School