Tevin Dean
Fort Lauderdale,FL
Summary
Dynamic customer service professional with strong problem-solving and critical thinking skills. Committed to enhancing service quality and streamlining operations to drive customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Health Bridge Advisors
Deerfield Beach, FL
07.2025 - 02.2026
- Provided exceptional customer support via phone and email, ensuring client satisfaction.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance service quality.
- Assisted in maintaining accurate records of customer interactions and transactions within CRM systems.
- Collaborated with team members to identify process improvements and streamline operations.
Customer Service Manager
Golden State Advisors
Deerfield Beach, FL
12.2023 - 05.2025
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Trained team members on best practices for customer interaction and issue resolution.
- Implemented new software system for tracking customer feedback and service metrics.
- Developed and maintained standard operating procedures to improve service efficiency.
Telemarketer
Travel Services
Deerfield Beach, FL
06.2023 - 12.2023
- Conducted outbound calls to promote travel packages and services.
- Engaged potential customers, providing information on destinations and pricing options.
- Utilized CRM software to track leads and document customer interactions.
- Assisted team in achieving monthly sales targets through effective communication.
Customer Support Specialist
Teleperformance
Fort Lauderdale, FL
02.2017 - 04.2019
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Collaborated with team members to streamline support processes and enhance response times.
- Utilized CRM software for ticket management, tracking issues from initiation to resolution.
- Trained new hires on customer service protocols and best practices, fostering a collaborative environment.
Call Center Sales Representative
Call Hub Solutions
Deerfield Beach, FL
07.2015 - 12.2016
- Facilitated customer interactions to identify needs and promote product offerings.
- Developed effective sales pitches tailored to diverse customer profiles.
- Utilized CRM software to track leads and manage customer relationships efficiently.
- Mentored junior representatives on best practices for customer engagement and sales techniques.
Driver
Self Made Moving
Cooper City, FL
08.2014 - 06.2015
- Operated moving trucks to transport goods safely and efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Managed loading and unloading of items, ensuring proper handling and care.
- Assisted customers with inquiries, providing exceptional service during relocations.
Heavy Equipment Operator
Marandbuilders
Pompano Beach, FL
03.2014 - 09.2014
- Operated heavy machinery, including excavators and bulldozers, for site preparation and construction projects.
- Conducted routine inspections and maintenance on equipment to ensure optimal performance and safety compliance.
- Collaborated with project managers to coordinate equipment usage and minimize downtime during operations.
- Trained new operators on safety protocols, machinery operation, and site procedures to enhance team efficiency.
Customer Service Advisor
Pep Boys
Coral Springs, FL
11.2012 - 02.2014
- Resolved customer inquiries and concerns efficiently, enhancing satisfaction and retention.
- Assisted in training new team members on product knowledge and service protocols.
- Processed transactions accurately using point-of-sale systems, ensuring swift service delivery.
- Collaborated with management to streamline workflows and improve response times.
Delivery Driver
Jimmy John's Sandwiches
Fort Lauderdale, FL
07.2012 - 10.2012
- Delivered sandwiches efficiently to customers within designated timeframes.
- Maintained accurate records of deliveries and customer interactions.
- Ensured vehicle cleanliness and adherence to safety protocols.
- Assisted in training new drivers on delivery procedures and routes.
Service Technician
Jiffy Lube Oil Change Center
Fort Lauderdale, FL
09.2011 - 06.2012
- Conducted comprehensive vehicle inspections to identify necessary service and maintenance requirements.
- Performed oil changes, fluid checks, and tire rotations efficiently to ensure optimal vehicle performance.
- Diagnosed mechanical issues using specialized diagnostic tools and equipment to determine appropriate repairs.
- Mentored junior technicians on best practices for automotive service and customer interaction techniques.
Security Event Staff Member
Accurate Event Services
Fort Lauderdale, FL
06.2009 - 08.2011
- Monitored event premises to ensure safety and compliance with security protocols.
- Responded promptly to security incidents and resolved issues effectively.
- Collaborated with event organizers to implement crowd control measures.
- Trained new staff on emergency procedures and operational guidelines.
Education
High School Diploma -
O.C.L.C
Fort Lauderdale, FL11-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- CRM Systems
- Microsoft Word
- Microsoft Excel
- Call Center Software
- Email Support Systems
- Communications
- Time Management
Certification
Game Design
Timeline
Customer Service Representative
Health Bridge Advisors
07.2025 - 02.2026
Customer Service Manager
Golden State Advisors
12.2023 - 05.2025
Telemarketer
Travel Services
06.2023 - 12.2023
Customer Support Specialist
Teleperformance
02.2017 - 04.2019
Call Center Sales Representative
Call Hub Solutions
07.2015 - 12.2016
Driver
Self Made Moving
08.2014 - 06.2015
Heavy Equipment Operator
Marandbuilders
03.2014 - 09.2014
Customer Service Advisor
Pep Boys
11.2012 - 02.2014
Delivery Driver
Jimmy John's Sandwiches
07.2012 - 10.2012
Service Technician
Jiffy Lube Oil Change Center
09.2011 - 06.2012
Security Event Staff Member
Accurate Event Services
06.2009 - 08.2011
High School Diploma -
O.C.L.C
Availability
Available for full-time work
Flexible schedule
Reliable transportation
Authorized to work in the U.S.