Tevin Garrett
Atlanta,GA
Summary
Highly-motivated aspiring cyber professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Service Technician
Remote Security Solutions
Atlanta, GA
09.2023 - Current
- Provided technical support to customers over the phone and in person.
- Diagnosed problems and determined solutions for various customer issues.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
Asset Protection Specialist
Marriott Marquis Hotel
Atlanta, GA
12.2021 - 01.2023
- Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
- Provided customer service assistance, including responding to customer inquiries, resolving customer complaints and escalating issues as needed.
- Maintained accurate records of all incident reports, accident reports and criminal activity involving the stores.
Jail Emergency Service Team Lead
Dekalb County Sheriff
Decatur, GA
09.2017 - 09.2020
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Ensured compliance with company policies and procedures throughout the team.
- Motivated staff through positive reinforcement techniques.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Education
Technology - Cybersecurity
City of Refuge Tech Academy
Atlanta, GA04.2023
Bachelor of Science - Criminal Justice
Jackson State University
Jackson, MS04.2016
Skills
- Work Documentation
- Customer Service
- Equipment Troubleshooting
- Technical Support
- Professional and Courteous
- Analytical Thinking
- Scheduling and Coordination
- Attention to Detail
- Problem and Issue Resolution
- Investigative Skills
- Report Writing
- Emergency Response
- First Aid and CPR Certified
- Trained in Defensive Tactics
Timeline
Service Technician
Remote Security Solutions
09.2023 - Current
Asset Protection Specialist
Marriott Marquis Hotel
12.2021 - 01.2023
Jail Emergency Service Team Lead
Dekalb County Sheriff
09.2017 - 09.2020
Technology - Cybersecurity
City of Refuge Tech Academy
Bachelor of Science - Criminal Justice
Jackson State University
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