Tevin VanEaton

• Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
• Tracked delivery goals and developed improvement plans to correct deficiencies.
• Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
• Increased workforce productivity by developing effective training programs tailored towards individual skill sets.

• Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Internship with Durham, NC legal team with the county teen court system. I worked with first time offenders that were charged with misdemeanor offense.

Internship on the legal team with the North Carolina Coalition Against Domestic Violence. (nccadv.org)

I was an graduate assistance while in grad school.

I was honored to be a Co-author.

• Member of the Kappa Alpha Psi Fraternity