Joshua Gorman
Germantown
Summary
Dynamic Fulfillment Manager at Safelite with a proven track record in optimizing warehouse operations and enhancing customer relations. Skilled in staff training and inventory monitoring, I successfully streamlined processes, improving delivery times and workforce productivity. Committed to quality assurance and fostering teamwork, I ensure operational excellence and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Fulfillment Manager
Safelite
10.2023 - Current
- Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Increased workforce productivity by developing effective training programs tailored towards individual skill sets.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
Warehouse Supervisor
Safelite Auto Glass
03.2022 - 10.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Lead Warehouse Associate
Safelite Auto Glass
08.2020 - 03.2022
- Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes
- Minimized product damage during storage and transportation by employing proper handling techniques and equipment usage.
- Enhanced order accuracy by closely monitoring inventory levels and conducting regular audits.
Head Strength Coach
South Oakland A's
08.2019 - 03.2021
- Optimized athletic potential through individualized assessments, goal setting, and progress tracking.
- Promoted teamwork and cooperation among coaching staff, ensuring that all members of the athletic department were aligned in their goals for athlete success.
- Maintained state-of-the-art facilities, ensuring a clean, safe, and efficient training environment for athletes.
- Served as a positive role model for athletes, exemplifying the importance of hard work, dedication, and commitment to excellence both on and off the field.
- Built strong relationships with athletes, fostering trust and open communication to facilitate optimal performance outcomes.
Education
Bachelor of Science - Kinesiology
Michigan State University
East Lansing, MI05-2017
Skills
- Shipping and receiving
- Warehouse operations
- Customer relations
- Staff training
- Inventory monitoring
- Inventory coordination
- Quality assurance
- System optimization
- Teamwork and collaboration
- Problem-solving
- Time management
- Warehouse safety
Timeline
Fulfillment Manager
Safelite
10.2023 - Current
Warehouse Supervisor
Safelite Auto Glass
03.2022 - 10.2023
Lead Warehouse Associate
Safelite Auto Glass
08.2020 - 03.2022
Head Strength Coach
South Oakland A's
08.2019 - 03.2021
Bachelor of Science - Kinesiology
Michigan State University
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