ALEXANDRA LOPEZ
Elmhurst,NY
Summary
Professional in supply chain and logistics management with comprehensive experience in overseeing fulfillment operations. Proven ability to streamline processes and enhance order accuracy, ensuring smooth operations and customer satisfaction. Known for fostering team collaboration and adapting to changing needs, showcasing expertise in logistics and inventory management.
Overview
5
5
years of professional experience
Work History
Fulfillment Manager
Online Express Manufacturing (Oh! Nuts)
02.2023 - Current
- Oversee 20+ employees in the order processing, picking, packing, quality control, tracking and shipping preparation
- Coordinates with Purchasing team to get products from Vendor to warehouse to customers in an efficient manner
- Directs investigations to verify and resolve customer or shipper complaints
- Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Provides solutions to Customers with Out-of-Stock Inventory
Customer Service Representative
Online Express Manufacturing (Oh! Nuts)
12.2021 - 02.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Graphic Designer
Online Express Manufacturing (Oh! Nuts)
06.2022 - 02.2023
- Created digital image files for use in digital and traditional printing methods.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Skilled in AP Laser Machine / Laser Pecker
Seasonal Cashier
Burlington
12.2020 - 01.2021
- Scan, bag and load purchases
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty and satisfaction
Automotive Internship
Hyundai of Long Island City
01.2020 - 03.2020
- Follow a checklist to ensure all important parts are examined, including belts, hoses, steering systems, wheel bearings and other potentially troublesome areas; examine vehicles to determine the extent of damage and malfunctions
- Perform routine and scheduled maintenance services such as oil changes, lubrication, and tune-ups
- Repair or replace shock absorbers
- Replace and adjust headlights
- Maintain cleanliness of work area
- Assist in testing and adjusting repaired systems to meet manufacturers' performance
Education
High School Diploma - CTE certified
Aviation High School
45-30 36th St, Long Island City, NY 1110106.2020
Skills
- Leadership skills
- Customer relations
- Customer service
- Multitasking Abilities
- Good communication skills
- Microsoft / Excel / Word
- Inventory monitoring
- Warehouse operations
- Staff training
- Shipping and receiving
- Corrective action implementation
- Teamwork and collaboration
- Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Manager
Online Express Manufacturing (Oh! Nuts)
02.2023 - Current
Graphic Designer
Online Express Manufacturing (Oh! Nuts)
06.2022 - 02.2023
Customer Service Representative
Online Express Manufacturing (Oh! Nuts)
12.2021 - 02.2023
Seasonal Cashier
Burlington
12.2020 - 01.2021
Automotive Internship
Hyundai of Long Island City
01.2020 - 03.2020
High School Diploma - CTE certified
Aviation High School
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