Leena Lot
Norwalk,California
Summary
Talented logistics professional with a firm grasp of long-term planning and strategic development. Well-versed in integrating and developing processes to support current and future fulfillment needs. Achievements include streamlining processes, improving vendor relations and consistently meeting challenging delivery goals. Excellent leadership, problem-solving and conflict management skills focused on continuous improvement to all areas of operations. Experienced in optimizing inventory levels, coordinating logistics of complicated fulfillment operations and training high-performance staff. Makes proactive decisions to positively impact team and business performance.
Overview
14
14
years of professional experience
2
2
Certificate
Work History
Fulfillment Manager
EH Tech Inc.
08.2016 - Current
- Advanced Proficiency and Knowledge of METRC System, QuickBooks, Flourish, and Excel
- Supervise daily operations of order fulfillment team
- Distribute and monitor workload, motivate team to ensure orders are picked, packed and shipped in accordance with daily fulfillment guidelines
- Develop and maintain efficient and motivated warehouse work force
- On daily basis, delegate workload throughout department to maximize efficiency and meet company goals
- Maintain Fulfillment accuracy of 99.8% or higher
- Monitor individual and team productivity, and drive continuous productivity improvement through process enhancements and one on one coaching
- Research, resolve any pick and ship reported errors, and initiate efforts to prevent re occurrence by addressing root cause
- Train new hires and existing employees on Standard Operating Procedures, as needed
- Record and monitor staff attendance, approve PTO and review with employees their annual performance evaluations
- Provide department, productivity and efficiency reporting
- Maintains clean, safe and organized warehouse environment in accordance with department standards
- Serve as back up to QC / Training Supervisor
- Open or close warehouse at beginning and end of assigned shifts, or outside normal working hours, as required.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Assistant Manager
D&K Café
09.2015 - 08.2016
- Maintain daily record of all transactions and generate reports for store manager
- Write order supply requests to replenish merchandise
- Train staff to deliver outstanding customer service
- Stocked and restocked inventory when shipments were received
- Generate store opening and closing procedures
- Keep Food and Labor Cost under 35%.
- Increased sales through effective merchandising strategies and targeted promotions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Shift Lead/Cook
The 49er Shops Inc
08.2010 - 09.2015
- Assisted with recruitment and training of new staff
- Addressed customer inquiries and resolved complaints
- Supervising student employees that attends California State University of Long Beach
- Assisting with Labor Cost by adjusting schedule to meet demand and supply to keep Labor Cost below 30%
- Strict Portion Control of Food Quality and Recipe Costing to keep food cost below 30%.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Associate of Science - Baking And Pastry Arts
Art Institute of California
Orange County, California06.2010
Skills
- Profit & Loss
- Strong Communication skills
- Strong Leadership Skills
- Packaging and Labeling
- Inventory Control and Management
- Nutrition Science Food & Beverage Ops Management
- Microsoft Office: Word, Excel, PowerPoint, Outlook, SharePoint
- Reducing Food/Labor Cost
- 7500 KPM, 50 WPM
- Logistics Processes
- QuickBooks Proficiency
- Skilled in METRC, Flourish Software
- Quality Control
- Performance maximization
- Mentoring and training
Certification
- Food Manager Certification
- CM - Certified Manager Certification
Timeline
Fulfillment Manager
EH Tech Inc.
08.2016 - Current
Assistant Manager
D&K Café
09.2015 - 08.2016
Shift Lead/Cook
The 49er Shops Inc
08.2010 - 09.2015
Associate of Science - Baking And Pastry Arts
Art Institute of California
Personal Information
Title: Fulfillment Manager
Personal Information
Title: Fulfillment Manager