Tewabech Tefera
Silver Spring,MD
Summary
Committed to delivering exceptional service and memorable moments.
Overview
7
7
years of professional experience
Work History
Spa Concierge Supervisor
Mandarin Oriental-acquired Salamander Hotel
Dc
03.2022 - Current
- Greet guests with a warm welcome creating a calm and luxurious start to their spa experience
- Book spa appointments ensuring all information is correct and tailored to guests needs.
- Liaise with providers and management to ensure smooth execution of special events and group services
- Collaborate with marketing team and management on spa promotions and seasonal packages.
Installation Coordinator
Ecco Air LLC
Bethesda, MD
08.2020 - 01.2022
- Coordinate the full lifecycle of air conditioning installation projects, from scheduling to post-installation follow-up
- Serve as the main point of contact between clients, technicians, and subcontractors.
- Create and distribute daily and weekly install calendars.
- Work with sales and service teams to transition confirmed jobs into scheduled installations seamlessly
Reservations Revenue Supervisor
The Line Hotel
Dc
04.2019 - 02.2020
- Manage room blocks, rate plans, and booking details for individual and group reservations.
- Coordinate with Sales, Events, and Guest Experience teams to manage and execute bookings related to weddings, corporate retreats, and group events.
- Serve as the main liaison between guests, event planners, and hotel departments to ensure accurate details for events involving accommodations
- Monitor group booking deadlines and contract terms.
- Create and maintain detailed group and event tracking sheets with special requirements, preferences, and rooming lists.
Guest Experience
The Line Hotel
Dc
03.2018 - 04.2019
- Serve VIP guests, ensuring a seamless and memorable luxury experience from pre-arrival to post-departure
- Coordinate in-room welcome amenities, for “notable guests and special occasions.
- Plan and execute private moments such as proposals and intimate celebrations
- Monitor guest satisfaction throughout their stay and resolve any issues with tact, discretion, and urgency
- Maintain accurate records of guest preferences, special requests, and past experiences to enhance future stays
Education
Esthetics - Esthetics
Bennett Career Institute
Washington DCSkills
- Organization & Time Management
- Attention to detail
- Client service
- Logistics and scheduling
Timeline
Spa Concierge Supervisor
Mandarin Oriental-acquired Salamander Hotel
03.2022 - Current
Installation Coordinator
Ecco Air LLC
08.2020 - 01.2022
Reservations Revenue Supervisor
The Line Hotel
04.2019 - 02.2020
Guest Experience
The Line Hotel
03.2018 - 04.2019
Esthetics - Esthetics
Bennett Career Institute