Tewis Villasmil
Maracaibo
Summary
Dynamic and adaptable professional with a solid foundation in computer science, languages, and music, complemented by advanced proficiency in English and basic knowledge of French. Recognized for a proactive approach and a strong sense of responsibility, consistently striving for professional and personal growth. Demonstrates exceptional skill in quickly acquiring new competencies while fostering excellent interpersonal relationships. Committed to delivering efficient results in collaborative environments.
Overview
9
9
years of professional experience
Work History
New Patient Coordinator
- Virtual Latinos - CA Sports and Spine
Hawthorne, CA
07.2022 - Current
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Managed patient intake process, ensuring accurate collection of medical history and the attorney's information.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Tracked patient progress over time, ensuring appropriate follow-up appointments were scheduled as needed.
- Developed and implemented patient communication protocols to enhance engagement and satisfaction.
- Instructed new staff on operational systems to optimize patient coordination and improve service delivery.
Physician
Medical Center La concepcion IVSS
La Concepcion
08.2021 - 08.2022
- Conducted comprehensive patient evaluations to diagnose conditions and develop treatment plans.
- Implemented evidence-based practices to enhance clinical processes and ensure quality standards.
- Managed staff assignments and resource allocation in high-pressure emergency room environment.
Costumer Service
Acropolis Call Center, Transnational Insurance Company
Maracaibo
04.2020 - 04.2021
- Implemented and developed customer service training processes.
- Displayed very good communication and customer service skills.
- Collaborated with team members to create effective sales strategies and campaigns.
- Utilized CRM systems for tracking leads, managing customer interactions, and reporting insights.
- Assisted call-in customers with questions and orders.
Medical Assistant
Ecosalud clinic
Maracaibo, Zulia
01.2020 - 04.2021
- Administered patient vital signs and conducted preliminary assessments to support clinical evaluations.
- Assisted healthcare providers in executing procedures, ensuring adherence to safety protocols and best practices.
- Managed patient scheduling and coordinated follow-up appointments to enhance workflow efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Advanced English Teacher
ILOID
Concepcion Zulia
09.2017 - 08.2018
- Implemented innovative teaching methods to enhance student comprehension and retention.
- Assessed student progress through regular evaluations and feedback sessions.
- Utilized educational technology tools to facilitate interactive learning experiences.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Education
M.D. - Medicine
University of Zulia
Maracaibo07-2021
Intermediate French - Modern Languages
University of Zulia
Maracaibo07-2014
Bachelor of Science -
U.E. San Leonardo Murialdo
Maracaibo07-2012
Advanced English -
CEVAZ
Maracaibo06-2012
Skills
- English
- French
- Customer service
- Patient care coordination
- Professionalism
- Complex Problem-solving
Timeline
New Patient Coordinator
- Virtual Latinos - CA Sports and Spine
07.2022 - Current
Physician
Medical Center La concepcion IVSS
08.2021 - 08.2022
Costumer Service
Acropolis Call Center, Transnational Insurance Company
04.2020 - 04.2021
Medical Assistant
Ecosalud clinic
01.2020 - 04.2021
Advanced English Teacher
ILOID
09.2017 - 08.2018
M.D. - Medicine
University of Zulia
Intermediate French - Modern Languages
University of Zulia
Bachelor of Science -
U.E. San Leonardo Murialdo
Advanced English -
CEVAZ