Tewodros Ayehu
Richmond,VA
Summary
Operations manager and dispatcher with experience in staff scheduling, inventory control, and compliance documentation. Proficient in dispatch software, payroll administration, and customer service. Known for maintaining daily operational continuity and resolving service issues on schedule.
Overview
5
5
years of professional experience
Work History
operation manager and dispatch
Alphamed inc
Richmond, Virginia
03.2024 - Current
- Directed daily operations across departments and service workflows to optimize service delivery.
- Coordinated staff schedules and shift coverage to maintain adequate staffing levels for operations.
- Recruited, interviewed, and selected qualified NEMT drivers and dispatch staff to meet operational staffing demands.
- Managed scheduling, training and inventory control.
- Monitored inventory levels for car repair parts and emergency medical supplies to ensure availability.
- Trained employees on safety rules, policies, and standard operating procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supported compliance checks and maintained operational records for Alphamed inc.
- Processed payroll information accurately using appropriate software systems.
Dispatcher
Airport taxi inc
Richmond, Virginia
02.2022 - 03.2024
- Dispatched airport taxi drivers for pickups and drop-offs
- Accepted and Assigned trips using dispatch software
- Updated driver status and trip details in dispatch logs
- Coordinated with drivers on delays, cancellations, and route changes
- Assigned drivers to appropriate routes based on customer needs.
- Answered customer calls, scheduling reservations to meet demand
- Managed high call volume from customers, maintaining service quality
- Resolved customer concerns regarding pickup times and ride requests, ensuring satisfaction
- Resolved customer complaints related to service issues or delays.
- Verified driver credentials prior to assigning them a route.
Education
Certificate - UX/UI Designer
Thinkful
01-2022
Some College (No Degree) - Information Technology
J. Sargeant Reynolds Community College
Richmond, VACertificate - SharePoint Developer
Michrosoft
Skills
- Dispatch software
- Scheduling systems
- Route planning
- Fleet coordination
- Inventory control
- Payroll processing
- Compliance documentation
- Operations management
- Team management
- Employee scheduling
- Driver screening
- Client management
- Customer service
- Data analysis
- Time management
- Problem solving
- Communication effectiveness
- Regulatory adherence
Timeline
operation manager and dispatch
Alphamed inc
03.2024 - Current
Dispatcher
Airport taxi inc
02.2022 - 03.2024
Certificate - UX/UI Designer
Thinkful
Some College (No Degree) - Information Technology
J. Sargeant Reynolds Community College
Certificate - SharePoint Developer
Michrosoft