Texeira Murillo
Stanton,TX
Summary
Dynamic professional with a proven track record at Prosperity Bank, excelling in exceptional customer service and cash management. Leveraged bilingual skills to enhance customer interactions and resolve concerns, boosting satisfaction. Demonstrated strong work ethic and professionalism, training new hires and contributing to sales growth initiatives. Skilled in banking and stress tolerance, consistently achieving and surpassing goals. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.
Overview
2
2
years of professional experience
Work History
Teller
Prosperity Bank
2024.01 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Trained new hires on customer service policies and procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Monitored and verified suspicious activity on customer accounts.
- Handled various accounting transactions.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Assistant General Manager
Golden Chick
2022.07 - 2023.12
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Midland High School
Midland, TX05.2023
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Positive
- Cash handling and management
- Stress Tolerance
- Banking
- Spanish speaking
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
Prosperity Bank
2024.01 - Current
Assistant General Manager
Golden Chick
2022.07 - 2023.12
High School Diploma -
Midland High School
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