Teya Everett
Detroit,MI
Summary
Dependable representative with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for enhanced efficiency of operational procedures. Hard-working with excellent organizational and analytical skills.
Overview
8
8
years of professional experience
Work History
Provider Relations Servicing
Blue Cross Blue Shield of MI
Detroit, MI
09.2021 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Investigated concerns such as billing and claims questions on behalf of providers.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Enterprise Car Rental
Detroit, MI
01.2016 - 06.2020
- Managed customer service inquiries and complaints in a timely manner.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Bachelor of Science - Biology
Kentucky State University
Frankfort, KY05-2013
Some College (No Degree) - Chemistry
Eastern Kentucky University
Richmond, KYSkills
- Analytical Thinking
- Project Planning
- Relationship Management
- Reviewing Data Quality
- Dispute Resolution
- Process Improvement
Timeline
Provider Relations Servicing
Blue Cross Blue Shield of MI
09.2021 - Current
Assistant Manager
Enterprise Car Rental
01.2016 - 06.2020
Bachelor of Science - Biology
Kentucky State University
Some College (No Degree) - Chemistry
Eastern Kentucky University
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