Teyah Thompson
Chicago,IL
Summary
Dynamic professional with a proven track record of exceeding expectations through exceptional customer service and leadership. Skilled in critical thinking to find solutions in reaching company's goals and metrics. Demonstrated ability to enhance team performance and drive business growth, by leveraging strong organizational and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Skywest Airlines
St. George, UT
02.2023 - Current
- Provided excellent customer service, which exceeded passengers’ expectations
- Provides leadership, direction and assistance during an emergency or incidents
- Perform preflight, through-flight, and post-flight inspections of an aircraft’s emergency, cabin, and galley equipment
- Relayed communication to passengers and cabin crew from the flight deck in a professional and personable manner
- Communicated paperwork and detailed reports regarding incidents or discrepancies
Team Leader (Specialty Sales)
Target
Menomonee Falls, WI
07.2022 - 02.2023
- Managed day to day operations for specialty sales department
- Establish clear goals and expectations and hold team members accountable to expectations
- Demonstrated a culture of ethical conduct, safety and compliance, led and held the team accountable to work in the same way
- Demonstrated a service culture that prioritizes the guest service experience
Customer Experience Rep
B.M.O Harris Bank
Milwaukee, WI
07.2021 - 07.2022
- Assists the branch in meeting goals by generating new business through in-branch selling, such as outside calls, and generating new business through the drive-thru
- Maintains knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, and basic branch operations functions
- Ability to interact with customers, partners, vendors and team members in a professional and personable manner
- Knowledge of Personal Banking products/services, and Strong organizational skills and ability to manage multiple tasks
Client Relationship Consultant
U.S Bank
Milwaukee, WI
07.2019 - 07.2021
- Assists the branch in meeting goals by generating new business through in-branch selling, such as outside calls, and generating new business through the drive-thru
- Maintains knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, and basic branch operations functions
- Ability to interact with customers, partners, vendors and team members in a professional and personable manner
- Knowledge of Personal Banking products/services, and Strong organizational skills and ability to manage multiple tasks
Lead Specialist
Community Advocates
Milwaukee, WI
05.2017 - 06.2019
- Responsible for case managing, relocating displaced individuals, and resolving any issue a tenant may have with a landlord
- Investigate whether a tenant is eligible for Emergency Assistance (and other rent programs)
- Assess housing needs for clients that are displaced
- Maintain case files with sensitive information relating to clients
- Complying with city-required reports
- Worked independently conducting home visits and other outreach services
Sales Associate
Saks Fifth Avenue Off 5th
Milwaukee, WI
05.2014 - 04.2017
- Trained and served as a peer coach for new sales associate
- Developed positive customer relationships through friendly greetings and excellent service
- Prepared outgoing shipments
- Maintained an up to date knowledge of product and service offerings to serve as an informational resource to customers and team members
- Worked on visualizing merchandise and merchandising the mannequins
Education
Bachelor of Arts - Fashion Merchandise
Mount Mary University
Milwaukee, Wi01.2018
Associate of Arts - Fashion Merchandise
Paris Academy
Paris, France01.2017
Skills
- Critical thinking
- Customer support
- Project Coordination/Management
- Operations Management
- Proficient in Microsoft Office
- Adaptive
- Attention to detail
- Relationship building
Timeline
Flight Attendant
Skywest Airlines
02.2023 - Current
Team Leader (Specialty Sales)
Target
07.2022 - 02.2023
Customer Experience Rep
B.M.O Harris Bank
07.2021 - 07.2022
Client Relationship Consultant
U.S Bank
07.2019 - 07.2021
Lead Specialist
Community Advocates
05.2017 - 06.2019
Sales Associate
Saks Fifth Avenue Off 5th
05.2014 - 04.2017
Bachelor of Arts - Fashion Merchandise
Mount Mary University
Associate of Arts - Fashion Merchandise
Paris Academy
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