Teyana Hill
Detroit
Summary
I'm driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Motivated and resourceful professional with a reputation for quality, proficiency, and reliability seeking to transition medical education to the healthcare industry. Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Chiropractic Works P.C
01.2024 - 09.2024
- Assist patients with their medical needs
- Take X-rays
- Put in and verify insurance for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Representative
Teleperformance
10.2023 - 11.2023
- Handle all inbound customers' inquiries
- Talk to members about their health coverage, benefits, and take payments
- Speaking to providers, nurses and office administrators about customer claims.
Janitor
New image building services
04.2023 - 07.2023
- Performed cleaning duties according to specifications
- Demonstrated outstanding customer service and trustworthiness
- Maintained safe and secure working environment for all employees by following government safety regulations.
Package Handler
Amazon Fulfillment Center
02.2022 - 05.2022
- Accurately read labels, verified numbers, memorized and carried out instructions
- Completed tasks in the required time limits with high levels of accuracy
- Examined and inspected containers, materials, and products to ensure that packing specifications were met.
Material Handler
St Mary Mercy Livonia Hospital
09.2021 - 11.2021
- Cleaned laundry( blankets, sheets, surgical rags, etc.)
- Stocked up blankets and scrubs to all floors
- Loaded trucks with dirty linen and brought in the clean linen.
Cashier
Pizza Hut
06.2019 - 01.2020
- Issued receipts, refunds, credits, or change due to customers
- Maintained customer communication throughout the ordering or check out process
- Provided a positive customer experience through customer care and attention to detail.
Cashier
Chicken Shack
04.2017 - 05.2019
- Assisted customers by providing information and resolving complaints
- Issued receipts, refunds, credits, or change due to customers
- Maintained customer communication throughout the ordering or check out process
- Provided a positive customer experience through customer care and attention to detail.
Education
Associate of Science Degree / Health Sciences - Medical Administrative Assistant -
Ultimate Medical Academy
01.2023
High School Diploma -
Oak Park High School
Oak Park, MI06-2019
Skills
- Written and verbal communication
- Attention to detail
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- X-rays
- Vital signs
- CPR Certified
- Referral Verification
- Insurance Verification
Certification
- CPR/AED NationalCPRfoundation 05/2024
- Work from home training Ultimate Medical Academy 01/2024
Timeline
Medical Receptionist
Chiropractic Works P.C
01.2024 - 09.2024
Customer Service Representative
Teleperformance
10.2023 - 11.2023
Janitor
New image building services
04.2023 - 07.2023
Package Handler
Amazon Fulfillment Center
02.2022 - 05.2022
Material Handler
St Mary Mercy Livonia Hospital
09.2021 - 11.2021
Cashier
Pizza Hut
06.2019 - 01.2020
Cashier
Chicken Shack
04.2017 - 05.2019
High School Diploma -
Oak Park High School
- CPR/AED NationalCPRfoundation 05/2024
- Work from home training Ultimate Medical Academy 01/2024
Associate of Science Degree / Health Sciences - Medical Administrative Assistant -
Ultimate Medical Academy
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