Teyannaprincess Wells
Bridgeport,CT
Summary
Results-driven professional with extensive experience in member services and customer support. Proficient in account verification and navigating complex insurance systems, providing effective solutions that enhance member experience and streamline claims processing. Detail-oriented professional with a strong background in health insurance and customer relationship management. Skilled in navigating online member portals and addressing inquiries, contributing to enhanced member experience and efficient claims processing.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Member Service Representative
Point32Health
Bridgeport, Connecticut
07.2021 - Current
- Assisted members with inquiries about health insurance plans and benefits.
- Provided support in navigating online member portals and resources.
- Maintained up-to-date knowledge of company policies and procedures for health services.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Answered member questions about products and services.
- Maintained accurate records of member interactions and transactions.
- Reviewed new account applications to verify eligibility of prospective members.
- Educated clients on coverage options and benefits available.
- Assisted customers with filing and tracking of insurance claims, ensuring timely resolution.
Patient Service Representative
Yale New Haven Health Bridgeport Hospital
Bridgeport, Connecticut
04.2019 - 10.2022
- Coordinated with insurance providers to verify coverage and benefits for patients.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Customer Support Specialist
Coordinated Transportation Solutions
Shelton, Connecticut
06.2016 - 04.2019
- Provided exceptional customer service to clients via phone and email.
- Managed communication between drivers and clients to resolve issues.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
Store Manager
CubeSmart
Stamford, Connecticut
07.2011 - 06.2016
- Supervised daily operations and maintained store efficiency and organization.
- Conducted regular safety inspections to comply with company policies and regulations.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Customer Support Specialist
Eastern Accounting Systems
Danbury, Connecticut
09.2008 - 07.2011
- Provided exceptional customer service to clients via phone and email.
- Assisted team members with troubleshooting complex customer issues.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Offered resolutions to de-escalate calls and solve customer issues.
- Utilized call center software to log issues and track resolutions.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Central High School
Bridgeport, CT06-2009
Skills
- Health insurance knowledge
- Online portal navigation
- Claims processing
- Account verification
- Member education
- Customer relationship management
- Problem solving
- Data entry accuracy
- Attention to detail
- Effective communication
- Payment processing
- Call center experience
- Customer support
- High-energy attitude
- Active listening
Certification
- Patient Care Tech
- Pharmacy Tech
- Community Health Worker
Timeline
Member Service Representative
Point32Health
07.2021 - Current
Patient Service Representative
Yale New Haven Health Bridgeport Hospital
04.2019 - 10.2022
Customer Support Specialist
Coordinated Transportation Solutions
06.2016 - 04.2019
Store Manager
CubeSmart
07.2011 - 06.2016
Customer Support Specialist
Eastern Accounting Systems
09.2008 - 07.2011
High School Diploma -
Central High School