Christina Ping
Sarah Cannon Research Institute
Antioch,TN
1
Certification
16
years of professional experience
Senior healthcare administrative professional with over a decade of experience supporting high-acuity patients in fast-paced clinical and research environments. Highly trusted for expertise in insurance verification, prior authorizations, complex scheduling, and patient access operations. Recognized repeatedly by peers and leadership for reliability, attention to detail, teamwork, and calm professionalism under pressure. Known as a go-to resource who strengthens workflows, supports colleagues, and ensures continuity of care. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
1 Year 7 Months
04.2025 - Current
1 Year 7 Months
Senior Patient Service Representative (PSR, Sr.)
Sarah Cannon Research Institute | Nashville, TN
04.2025 - Current
- Provide comprehensive patient access support in standard-of-care and research-driven clinical environments
- Manage patient check-in, insurance verification, prior authorizations, and complex scheduling for high-acuity patients
- Coordinate appointments for provider visits, infusion services, imaging, and research-related procedures
- Ensure accuracy of demographic, insurance, and authorization data to prevent delays in care and billing issues
- Support patients and families with professionalism, empathy, and clear communication during sensitive and high-stress care experiences
- Maintain strict compliance with HIPAA, organizational policies, and regulatory requirements
- Collaborate closely with clinical staff, research teams, and revenue cycle partners to ensure continuity of care
- Serve as a resource for front-office workflows, problem resolution, and staff support
- Demonstrate strong attention to detail, reliability, and ability to perform effectively in fast-paced, high-volume settings
8 Years 10 Months
11.2015 - 09.2024
8 Years 10 Months
Authorization & Insurance Coordinator
Nashville Fertility Center | Nashville, TN
11.2015 - 09.2024
- Verified, documented, and maintained insurance coverage and benefits for all internal and outside patients
- Prepared and reviewed clinical documentation to obtain treatment authorizations for infertility procedures, genetic services, and related treatments for seven physicians across multiple locations
- Managed high-volume insurance verifications and prior authorizations in a fast-paced medical environment
- Created and implemented verification and authorization policies and training procedures
- Served as lead staff member, trainer for new hires, and office float as needed
- Scheduled appointments and surgical procedures while coordinating insurance requirements
- Communicated insurance coverage details to patients, nursing staff, and business office to support informed financial decisions
- Provided timely and accurate authorizations to minimize treatment delays
- Documented all communications with patients, providers, and insurance companies
- Maintained compliance with HIPAA privacy and security regulations
- Entered charges and balanced daily payments for NFC and FPG Labs of Nashville
- Responded to patient and employee inquiries regarding billing and insurance concerns
- Negotiated favorable coverage terms with insurance underwriters and representatives
- Coordinated peer-to-peer reviews and managed insurance appeals with physicians
- Established and maintained strong working relationships with insurance representatives, case managers, and patients
- Contributed to positive team morale through collaboration and willingness to support colleagues
4 Years 11 Months
12.2010 - 11.2015
4 Years 11 Months
Front Desk Receptionist / Dental Assistant
Smiley Dental Associates | Nashville, TN
12.2010 - 11.2015
- Performed front desk and administrative duties, including patient check-in and scheduling
- Assisted dentist chairside, providing four-handed dentistry support
- Prepared treatment cost estimates and verified insurance benefits
- Served as office float to support daily operations
- Trained new hires on front office and clinical workflows
Education
Kaplan University | 01.2012
degree obtained
High School Diploma
Washington High School | Washington, IN. | 06.1999
Skills
Patient Access & Intake Operations
Insurance Verification & Prior Authorizations
High-Acuity & Research Patient Support
Cross-Functional Collaboration
HIPAA & Regulatory Compliance
Complex Scheduling & Care Coordination
Problem Resolution & Escalation Support
Peer Leadership & Staff Support
Certification
- Certifications
- HIPAA Medical Certification 2012
- No expiration
References
- Crystal, Rader, Sales Manager, 615-638-9588, Dell Technologies
- Samay, Hennigan, Scheduler, 931-809-7344, TOA
- Nichole, Quinlan, Child & Youth Coordinator, 931-581-9192, Mental Health Cooperative
- Tanisha, Polk-Barton, Treatment Room Scheduler, 615-689-6621, Scriop
Timeline
Senior Patient Service Representative (PSR, Sr.)
Sarah Cannon Research Institute
04.2025 - CurrentRead more
Authorization & Insurance Coordinator
Nashville Fertility Center
11.2015 - 09.2024Read more
Front Desk Receptionist / Dental Assistant
Smiley Dental Associates
12.2010 - 11.2015Read more
Kaplan University - ,
Read more
Washington High School - High School Diploma,
Read more