Tameka Thomas
Columbia,MO
Summary
Dynamic Patient Service Representative with extensive experience at University Hospital, excelling in patient scheduling and front desk coordination. Proven ability to enhance patient satisfaction through effective communication and HIPAA compliance. Adept at collaborating with care teams to streamline processes and ensure high-quality care delivery. Committed to maintaining patient confidentiality and fostering positive relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
PSR- Patient Service Representative
University Hospital
Columbia, MO
02.2025 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Provided front desk support and ensured smooth patient check-in processes.
- Handled patient records and verified insurance information for accuracy.
- Collaborated with medical staff to coordinate patient care and services.
- Educated patients on hospital policies and available services offered.
Care Team Associate
University Hospital
Columbia, MO
01.2023 - 02.2025
- Collaborated with team members to ensure high-quality care delivery.
- Assisted healthcare providers with patient care and daily activities.
- Attended regular meetings with the Care Team Leader to discuss cases, strategies, issues.
- Conducted follow-up calls to ensure patient satisfaction.
- Monitored patient progress and reported changes in health status to the team leader.
DSP/Caregiver
Woodhaven
Columbia, MO
05.2018 - 01.2025
- Supported individuals with daily living activities and personal care needs.
- Documented client progress and incidents in daily logs accurately.
- Facilitated recreational activities to enhance client engagement and socialization.
- Maintained cleanliness and organization of workspaces and supplies.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Dental Lab Technician
Nanova
Columbia, MO
02.2017 - 03.2018
- Assisted dentists in creating custom dental appliances and restorations.
- Built and shaped wax teeth using small hand tools.
- Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
- Fabricated, altered and repaired dental devices such as dentures, bridges, inlays and crowns.
Assembly Line Worker
OTSCON
Columbia, MO
08.2011 - 01.2017
- Operated machinery to assemble components on production line efficiently.
- Inspected products for quality and adherence to specifications.
- Collaborated with team members to meet daily production targets.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Followed standard operating procedures for efficient production workflow.
Education
High School Diploma -
SouthEastern High School
Miami, FL06-2002
Skills
- Patient scheduling
- Front desk coordination
- Care team collaboration
- Customer relationship management
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Verbal and written communication
- Patient greeting
- Patient intake
Certification
- Chauffeur's License- Class E
- BLS Certification
- Certified Medical Assistance
- First Aid Certification
Timeline
PSR- Patient Service Representative
University Hospital
02.2025 - Current
Care Team Associate
University Hospital
01.2023 - 02.2025
DSP/Caregiver
Woodhaven
05.2018 - 01.2025
Dental Lab Technician
Nanova
02.2017 - 03.2018
Assembly Line Worker
OTSCON
08.2011 - 01.2017
High School Diploma -
SouthEastern High School