Teyara Bolar
New Castle,DE
Summary
Results-oriented professional with a decade of dedicated experience in veterinary medicine, demonstrating exceptional leadership and commitment to delivering unparalleled client service. Adept at recruiting, training, and managing teams to ensure the highest standards of patient care and client satisfaction. Known for fostering a positive work environment and building team morale through effective communication and performance feedback. Proven track record of organizational excellence and program management. Consistently exceeding expectations with a dedication to delivering outstanding service and care to clients and their beloved pets.
Overview
9
9
years of professional experience
Work History
Client Service Coordinator
Mars Inc. Blue Pearl Specialty And Emergency
2023.02 - Current
- Triage incoming patients to assess treatment needs and urgency of care using Conerstone and Instinct.
- Facilitate patient transfers to and from other medical specialists.
- Address inquiries from callers, provide information, take messages, and redirect calls as needed.
Client Service Representative
Tuder Veterinary Group
2022.07 - 2023.01
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Managed daily practice operations to optimize appointment scheduling, patient records and billing functions.
- Assisted in training new staff members on reception procedures and Conerstone software, contributing to overall team success.
Front Desk Manager
Gotham Veterinary Center
2020.08 - 2022.07
- Developed and maintained relationships with customers and suppliers through account development.
- Performed office inventory activities by ordering, requisitions, stocking and receiving shipment.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Client Service Coordinator
Banfield Pet Hospital
2015.03 - 2020.08
- Educated clients on Optimum Wellness Plans, services, products, and pet health needs.
- Operated multi-line phone system and warmly greeted patients and clients.
- Managed receptionist area by welcoming visitors, addressing phone and email inquiries, and assisting with in-person requests.
Assistant Manager
Inwood Animal Clinic
2018.10 - 2019.04
- Oversaw daily operations to ensure performance, quality, and service standards were met, while evaluating hospital progress and productivity.
- Developed employee schedules to accommodate PTO requests and continuing education requirements.
- Provided comprehensive administrative support and training to hospital staff, fostering excellence in office operations. in office operations.
Education
Bachelor of Arts - Business Administration And Management
The College of Westchester
White Plains, NY05.2021
Skills
- Staff development
- Inventory management
- Knowledge of USDA health certificate guidelines
- Proficient at MS Office applications
- Hospital budgeting
- Conflict resolution
Timeline
Client Service Coordinator
Mars Inc. Blue Pearl Specialty And Emergency
2023.02 - Current
Client Service Representative
Tuder Veterinary Group
2022.07 - 2023.01
Front Desk Manager
Gotham Veterinary Center
2020.08 - 2022.07
Assistant Manager
Inwood Animal Clinic
2018.10 - 2019.04
Client Service Coordinator
Banfield Pet Hospital
2015.03 - 2020.08
Bachelor of Arts - Business Administration And Management
The College of Westchester
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