Teylor Wilson
Tazewell,VA
Summary
Goal-oriented professional with extensive experience in Product Management and Client Success Management, known for fostering collaboration and enhancing user experience. Expertise in strategic planning and troubleshooting, with a track record of delivering impactful results and improving customer retention through effective stakeholder engagement. Skilled in building strong relationships with clients and internal partnering teams. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
4
4
years of professional experience
Work History
Senior Product Manager
Optum
05.2021 - 02.2024
- Led cross-functional teams to define product vision and roadmap aligned with strategic objectives.
- Collaborated with engineering and design teams to enhance user experience and functionality.
- Developed comprehensive product specifications and documentation for internal stakeholders.
- Facilitated stakeholder meetings to gather feedback and ensure alignment on product features.
- Managed product lifecycle from conception through launch, ensuring timely delivery of solutions.
- Analyzed product performance metrics to drive iterative improvements and optimize outcomes.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
Client Success Manager
Optum
09.2019 - 05.2021
- Cultivated strong client relationships to enhance satisfaction and retention.
- Implemented feedback systems to improve service delivery and client engagement.
- Analyzed client data to identify trends, driving proactive support strategies.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Developed training materials for clients, ensuring effective use of products and services.
- Conducted regular check-ins with clients to monitor progress and address concerns promptly.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Streamlined communication between clients and internal teams for smoother project execution.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
Education
High School Diploma -
Florida Virtual School
RemoteSkills
- Cross-functional collaboration
- Product development, tests, and launches
- Developing strong partnerships
- Building and managing product roadmaps
- Client engagement
- Strategic planning
- Customer retention
- Troubleshooting
- Creating training materials
- Deadline oriented
Timeline
Senior Product Manager
Optum
05.2021 - 02.2024
Client Success Manager
Optum
09.2019 - 05.2021
High School Diploma -
Florida Virtual School