Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teesa Govan

Ashburn,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Guest Advocate

Target
Sterling, VA
11.2021 - 08.2023
  • Provided refunds to customers in accordance with store policies.
  • Processed cash, check, and credit card payments for returned merchandise.
  • Inspected all returned items for damage or missing parts before issuing a refund.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Communicated effectively with other staff members about any issues or concerns related to the return process.
  • Delivered products to customer locations on time.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Guest Advocate

Target
Manassas, VA
08.2019 - 11.2021
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Greeted customers and provided friendly customer service.
  • Understood and followed oral and written directions.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Scanned items and checked pricing on cash register for accuracy.

Team Member

Popeyes
Greenbelt, MD
10.2011 - 01.2014
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained safe food handling practices to prevent germ spread.
  • Packaged and bagged cooked food and prepared items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collected money, made change and counted out register at end of shift.
  • Assisted in taking customer orders and providing recommendations.

Education

Associate of Arts - Art

Prince George's Community College
Upper Marlboro, MD
05.2017

Some College (No Degree) - Graphic Design

George Mason University
Fairfax, VA

Skills

  • Complex Problem-Solving
  • Customer Service
  • Adaptable Nature
  • Team Collaboration
  • Attention to Detail
  • Positive and Professional

Timeline

Guest Advocate

Target
11.2021 - 08.2023

Guest Advocate

Target
08.2019 - 11.2021

Team Member

Popeyes
10.2011 - 01.2014

Associate of Arts - Art

Prince George's Community College

Some College (No Degree) - Graphic Design

George Mason University

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Teesa Govan