Miguel Labarca
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
03.2024 - Current
- Oversaw payment processing tasks and processed incoming orders, handling more than 100 transactions daily at various stations
- Provided efficient customer-oriented service in a fast-paced setting, ensuring customer satisfaction through prompt and friendly assistance
- Demonstrated strong teamwork skills by actively supporting fellow colleagues as needed in multiple departments
- Handled returned items in compliance with store policy, and notified supervisor of any issues to facilitate the return of defective merchandise and provide replacement for customers
- Addressed and solved issues related to cash registers, card scanners, and printers to elevate customer service and engagement.
Project Manager
Aarclab Corp
01.2021 - 02.2024
- Directed a software development startup, working closely with developers and designers to launch a food & beverages app in 2024
- Conducted monthly performance evaluations and personal interviews, improved development efficiency by 20%
- This proactive approach allowed us to identify areas of improvement and provide valuable feedback to our team members
- Hired specialized freelance contractors with expertise in data entry and animations, resulted in a cost savings of $280K for the company
- Analyzed consumer behavior by monitoring competitors and utilized market trends effectively during the development process.
Food & Beverages Consultant
Gastro Rebeld
01.2021 - 03.2023
- Discussed needs and wish lists with prospective clients, offering recommendations based on tastes, priorities, and market trends
- Built relationships with clients, key stakeholders, and employees to discover business needs and determine goals
- Interviewed staff members, observed daily operations, and analyzed processes to reduce waste and time
- Collaborated with other consultants to conduct training and team-building workshops for 2 restaurants with 15+ employees.
Education
International Baccalaureate & High School Diploma -
Escuela Bella Vista
Maracaibo, Venezuela08.2014
Skills
- Customer Service
- Exceptional communication
- Bilingual
- Project Management
- Consulting
- Computer Literacy
- Detail Oriented
- Complex Problem-Solving
Timeline
Guest Advocate
Target
03.2024 - Current
Project Manager
Aarclab Corp
01.2021 - 02.2024
Food & Beverages Consultant
Gastro Rebeld
01.2021 - 03.2023
International Baccalaureate & High School Diploma -
Escuela Bella Vista