Mariano Iriza
Milton,FL
Summary
Dynamic Guest Advocate at Chick-fil-A with a proven track record in complaint handling and exceptional communication. Recognized for developing empathetic client relationships and consistently exceeding service standards. Skilled in complex problem-solving, I thrive under stress while delivering outstanding customer service and ensuring swift resolution of inquiries.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Chick-fil-A
09.2024 - Current
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Carpenter
JM & JC Building Solution
03.2022 - 08.2024
- Planned and executed work with proper tools and materials to maximize productivity.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Followed established job site safety regulations and maintained safe and clean work area.
- Demonstrated close attention to detail to verify quality and accuracy of work.
Education
High School Diploma -
Homeschooled
Milton, FL09.2024
Skills
- Stress tolerance
- Complaint handling
- Guest relations
- Exceptional communication
- Complex Problem-solving
- Customer service
Languages
Spanish
English
Interests
- Enjoy participating in [activity] for overall physical and mental well-being
- Auto Repair/Restoration
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
Timeline
Guest Advocate
Chick-fil-A
09.2024 - Current
Carpenter
JM & JC Building Solution
03.2022 - 08.2024
High School Diploma -
Homeschooled
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Michele MorrisMichele Morris
Office Manager at Granny NANNIESOffice Manager at Granny NANNIES