Offender Information Specialist skilled in managing data and creating reports. Known for improving accuracy and quickly solving problems to support smooth operations in the correctional field.
Overview
25
25
years of professional experience
Work History
Offender Information Specialist
Department of Corrections
06.2024 - Current
Calculated sentences, release dates, parole eligibility, and time credits.
Reviewed and corrected inmate records, including transfers.
Entered and maintained data in the Kentucky Offender Management System (KOMS).
Worked with prison staff, courts, parole board, and other agencies.
Provided sentence and release info to staff, the public, and officials.
Followed all rules, policies, and procedures related to inmate records.
Customer Service Representative
Pathways Inc
05.2024 - 05.2024
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
Correctional Sergeant
Clark County Detention Center
01.2022 - 03.2024
Maintained order and safety by enforcing facility rules and responding to emergencies.
Supervised 30+ staff and managed daily operations for 200+ offenders.
Investigated misconduct, issued fair discipline, and supported positive staff-inmate relations.
Evaluated staff performance and provided coaching for improvement.
Oversaw inmate intake, discharges, and verified documentation for accuracy.
Maintained accurate reports and streamlined record-keeping processes.
Coordinated with courts, police, and probation officers for inmate transfers and legal matters.
Ensured compliance with correctional regulations and supported policy development.
Deputy Sheriff
Bath County Sheriff Department
04.2019 - 01.2022
Responded to emergencies, conducted patrols, and enforced laws to ensure public safety.
Served warrants, made arrests, and handled high-risk situations using de-escalation techniques.
Collected and preserved evidence; testified in court to support successful prosecutions.
Monitored inmate activity and maintained order within the jail facility.
Completed detailed reports and maintained accurate case records for legal proceedings.
Built community trust through professional conduct and effective communication during incidents.
Armed Federal Security Officer
Merrill Security
05.2019 - 08.2019
Helped create security plans for special events and high-profile visits.
Patrolled assigned areas to maintain a strong security presence.
Wrote incident reports and ensured proper follow-up.
Protected classified info by enforcing access controls.
Checked credentials to prevent unauthorized entry.
Welcomed guests while prioritizing safety.
Used radios and mobile devices to coordinate with team.
Logged daily activities and security incidents.
Fulfillment Associate
Amazon
10.2018 - 01.2019
Delivered fast, accurate, and courteous service to exceed customer expectations.
Fulfilled orders under tight deadlines while meeting productivity goals.
Maintained inventory accuracy through careful handling and documentation.
Improved order processing with efficient picking and packing methods.
Supported a safe workplace by following safety protocols and addressing hazards.
Pretrial Officer
Administrative Office of the Courts
02.2018 - 04.2018
Used evidence-based supervision tailored to risk levels to reduce recidivism.
Prepared clear pretrial reports to support judicial decisions.
Managed caseloads and maintained accurate electronic records.
Assessed flight risk based on community ties and court history.
Referred defendants to mental health or substance abuse services as needed.
Collaborated with courts, law enforcement, and community partners for public safety.
Correctional Sergeant
Clark County Detention Center
06.2016 - 02.2018
Maintained facility safety by enforcing rules and resolving inmate conflicts.
Monitored inmate behavior and conducted routine head counts and searches.
Reduced violence and contraband through conflict resolution and thorough inspections.
Oversaw control center operations, watching for suspicious activity.
Assisted with large-scale operations like cell searches and evacuation drills.
Managed inmate housing assignments for safety and order.
Escorted inmates to court, medical visits, and other locations.
Documented incidents and infractions in reports and databases.
Graphic Designer
TJ's Unlimited
10.2014 - 02.2016
Conceptualized creative designs for print materials, banners, and signs.
Created digital image files for use in digital and traditional printing methods.
Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Completed final touches for projects such as images sizes and font selection.
Created engaging social media content, boosting online interaction.
Preschool Teacher's Assistant
Gateway Headstart
11.2013 - 01.2014
Supervised children during in-classroom activities and on playground.
Interacted with children one-on-one and in small groups to enhance and support learning activities.
Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Prepared for lessons by gathering educational materials and setting up equipment.
Assisted teacher by developing lesson plans to meet educational goals for each child.
Teacher's Assistant
Gateway Headstart
08.2008 - 03.2009
Supported classroom maintenance and upkeep, organizing books, and materials.
Supported classroom activities, tutoring, and reviewing work.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Daycare Teacher
Angels In Training
03.2008 - 07.2008
Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Actively encouraged children to develop their communication, problem-solving and social skills.
Developed strong relationships with parents through regular communication about their child''s progress and needs.
Gathered materials and resources to prepare for lessons and activities.
Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Floral Designer
Pergram's Flowers
01.2000 - 03.2008
Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Researched latest design trends, colors, and vendor products for use in new pieces.
Quoted, generated, and processed customer orders to meet specifications and various occasions.
Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
Preschool Teacher
Childhood Memories
06.2003 - 02.2008
Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Developed weekly lesson plans and activities to engage children and promote learning.
Applied play-based strategies to provide diverse approaches to learning.
Established positive communication with parents in daily conversation and formal conferences.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Teacher's Assistant
Kidz Inn Discovery School
07.2000 - 03.2003
Facilitated activities in small groups to reinforce concepts taught by class teacher.
Worked with teacher to optimize learning plans based on student test grades and evaluations.
Demonstrated respect, friendliness and willingness to help wherever needed.