Thabile Ntuli
Server and Bartender
Moab,UT
Summary
Driven by a strong work ethic and exceptional customer service skills, I enhanced guest satisfaction and cultivated lasting relationships at Sorrel River Ranch Resort & Spa. Expert in hospitality service with a knack for memory retention and safe food handling, I consistently delivered personalized service, even during peak periods, significantly improving customer engagement.
Overview
10
10
years of professional experience
Work History
Server And Bartender
Sorrel River Ranch Resort & Spa
05.2024 - Current
- Prepared beverages according to the Utah stringent standards and resort recipes
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Delaire Country Club
10.2023 - 05.2024
- Took food and beverage orders from members promptly
- Inputted orders using Jonas operating system
- Served food and beverages according to members preferences
- Banquet event set up and execution
- Followed public health guidelines
Server
Lake Toxaway Country Club
05.2023 - 10.2023
- Presented menus,took orders and relayed them to the kitchen
- Served food and beverages promptly to members
- Completed side work
- Cleared tables,carried dishes from dining room to scullery area
- Performed duties in banqueting events
Server
Royal Palm Counrty Club
11.2022 - 05.2023
- Took food and beverage orders promptly from members
- Served food and beverages according to members preferences
- Addressed members by their preferred names
- Set up banquets according to BEO
- Followed serve safe standards at all times
Education
Culinary Arts And Science - Culinary Arts
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Service prioritization
Timeline
Server And Bartender - Sorrel River Ranch Resort & Spa
05.2024 - Current
Server - Delaire Country Club
10.2023 - 05.2024
Server - Lake Toxaway Country Club
05.2023 - 10.2023
Server - Royal Palm Counrty Club
11.2022 - 05.2023
The International Hotel School - Culinary Arts And Science , Culinary Arts
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