Thadrice Hill
Social Circle,GA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
7
7
years of professional experience
Work History
Billing and Collections Specialist
Premier Kids Care
07.2022 - Current
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Streamlined the billing process, reducing errors and increasing overall productivity.
- Researched billing errors and discrepancies to initiate corrective action.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Data Entry Clerk
Kaiser Permanente
07.2019 - 07.2022
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
Customer Service Representative
Kaiser Permanente
05.2017 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL01.2019
High School Diploma -
Social Circle High School
Social Circle, GA05.2015
Skills
- Problem Solving
- Dispute Resolution
- Teamwork and Collaboration
- Goal Oriented
- Adaptability and Flexibility
- Data Entry Accuracy
- Time Management
- Customer Service
- Effective Communication
Timeline
Billing and Collections Specialist
Premier Kids Care
07.2022 - Current
Data Entry Clerk
Kaiser Permanente
07.2019 - 07.2022
Customer Service Representative
Kaiser Permanente
05.2017 - 07.2019
Associate of Arts - Business Administration
American InterContinental University
High School Diploma -
Social Circle High School
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