Thaila Davis
Chicago,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in suggested industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Ada S. McKinley Community Service
Chicago, IL
02.2024 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
Sterile Processing Technician
STERIS
Chicago, IL
05.2022 - 11.2023
- Prepared trays, instrument packs and surgical sets.
- Operated steam sterilizers, washer-disinfects, ultrasonic cleaners, dry heat ovens, and other related equipment.
- Ensured compliance with safety guidelines in accordance with OSHA regulations.
- Trained personnel on proper use of sterile processing equipment as needed.
- Packaged instruments into peel pouches and properly labeled pouches.
Patient Resolution Specialist
IKS Health
Burr Ridge, IL
02.2023 - 07.2023
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Ensured compliance with applicable laws and regulations during the resolution process.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
- Drafted correspondence to customers regarding resolutions of their issues.
- Provided training sessions for new hires on how to effectively resolve customer complaints.
- Delivered conclusions on mediation cases.
- Readied settlement paperwork for signature.
Unemployment Claims Specialist
PCG Consulting
Chicago, IL
07.2020 - 03.2022
- Monitored progress of pending cases in order to ensure timely resolution.
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
- Collaborated with various departments within the organization to ensure compliance with all legal requirements pertaining to UI matters.
- Advised claimants about their rights under the applicable state law.
- Assessed client information and prepared unemployment claims forms.
- Identified fraud cases through detailed examination of claimant's documents.
- Provided guidance and assistance to claimants in completing applications.
Education
Trade School - Medical Assisting
Illinois School of Health Careers - Chicago
Chicago, IL04-2012
High School Diploma -
St. Leonard's Adult High School
2120 W. Warren Blvd05-2011
Skills
- Instrument Sterilization
- Computerized Tracking
- Diagnostic Testing
- Case Cart Assembly
- Confidentiality
- Adaptability and Flexibility
- Effective Communication Skills
- Time Management Abilities
- Interpersonal Communication
- Teamwork and Collaboration
- Professional Demeanor
- Problem-Solving Aptitude
- Excellent Communication
- Written Communication
Timeline
Administrative Assistant
Ada S. McKinley Community Service
02.2024 - Current
Patient Resolution Specialist
IKS Health
02.2023 - 07.2023
Sterile Processing Technician
STERIS
05.2022 - 11.2023
Unemployment Claims Specialist
PCG Consulting
07.2020 - 03.2022
Trade School - Medical Assisting
Illinois School of Health Careers - Chicago
High School Diploma -
St. Leonard's Adult High School
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