Thairese Gallegos

Building Operation Management:

• Establishes good relations with cross-functional teams, allowing for the effective coordination of work to keep the space up to standard.
• Liaise with property management, vendors, and internal teams to support the process of COI approval.
• Critically thinks to provide members with hospitable solutions to help mitigate on-going operational issues awaiting resolution.
• Follows an established budget to ensure the availability of promised space amenities.

Membership Management:

• Utilizes metrics such as Qualtrics to gather member feedback, applying changes to space when applicable for a positive member experience.
• Understands and abides the SalesForce support matrix, allowing realistic support timeline to be clearly communicated with members.
• Owns the coordination of member move-ins and move-outs, in accordance with building standards.
• Establishes and maintains relationships with key accounts in the community.

Building Management:

• Collaborated with team members to curate and maintain a welcoming and professional environment.
• Facilitated community events to improve member engagement and networking opportunities.
• Managed workspace reservations, ensuring seamless access and utilization for all.

Front Desk Management:

• Executed various administrative tasks maintain the operational flow of the building.
• Acted as a point of contact for member inquiries regarding way-finding, policies and procedures, community etiquette.